CHINWENDU R, JOHN
SCARBOROUGH,ON
Summary
IT professional with 5 years of experience. In my role at Durham District School Board, I successfully navigated the challenges of a busy helpdesk environment, handling a wide range of technical issues with efficiency, I provided technical advice to clients, demonstrating adaptability in tailoring explanations to match varying degrees of computer knowledge, Utilizing service now, Jira service desk and Zendesk Support, I performed ticket triage, diligently worked up issues, and adhered to best practices for systematic problem resolution. One notable example of my debugging and problem-solving skills involves resolving a critical network connectivity issue for a high-profile client within a tight timeframe, I played a key role in supporting Commercial Off the Shelf (COTS) systems, notably implementing crucial updates that significantly enhanced its performance and security. My deep technical understanding allowed me to identify and rectify the root cause swiftly, ensuring minimal downtime.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Analyst
Durham District School board
Ajax, ON
01.2023 - 10.2023
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Performed vulnerability scans on systems, networks, applications and databases.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Troubleshot and resolved problems with programs and systems.
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Conducted research on various hardware and software products to determine compatibility with existing systems.
- Coordinated installation of updated computer programs and systems.
Information Security Specialist
ASP incorporated
01.2021 - 12.2022
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Monitored network traffic to detect suspicious activities or policy violations.
- Performed vulnerability scans on systems, networks, applications and databases.
- Analyzed system logs and identified potential threats or risks.
- Conducted regular risk assessments to identify vulnerabilities in systems, networks, applications and databases.
- Reviewed firewall rulesets to ensure compliance with organizational security policies.
- Configured firewalls according to best practices standards for secure data transmission.
IT Support Specialist
Bayshore Healthcare
02.2019 - 12.2020
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Trained new employees on the use of computer systems and programs.
- Resolved network connectivity issues with routers and switches.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Performed regular maintenance checks on computer hardware components.
- Assisted colleagues with complex IT problems or inquiries.
- Maintained an inventory of all IT equipment in the organization.
- Installed and supported desktop software titles and add-ons.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Some College (No Degree) - IT Infrastructure
Humber College
Toronto, ON09.2022
Bachelor of Science - Computer Science
Michael Okpara University
01.2008
Skills
- Presentations
- Device Configuration
- Problem-Solving Skills
- Service Ticket Tracking
- Technical Support
- Customer Education
- Report Creation
- Help Desk Support
- Technical Documentation
- LAN/WAN
- Active Listening
Certification
CompTIA A+ 10/2023
Certified Cybersecurity Technician 11/2023
Timeline
System Analyst
Durham District School board
01.2023 - 10.2023
Information Security Specialist
ASP incorporated
01.2021 - 12.2022
IT Support Specialist
Bayshore Healthcare
02.2019 - 12.2020
Some College (No Degree) - IT Infrastructure
Humber College
Bachelor of Science - Computer Science
Michael Okpara University
Similar Profiles
Mikayla VazMikayla Vaz
Grade 7/8 LTO - Language, History & Geography at Durham District School BoardGrade 7/8 LTO - Language, History & Geography at Durham District School Board
Keanya BrownKeanya Brown
Bus Monitor at Durham District School BoardBus Monitor at Durham District School Board
Lesley TheriaultLesley Theriault
Occasional Teacher at Durham District School BoardOccasional Teacher at Durham District School Board
Thomas RussellThomas Russell
Floor Technician at Durham District School BoardFloor Technician at Durham District School Board
Samanpreet KaurSamanpreet Kaur
Contact Center Representative & Insurance Sales Advisor at TD InsuranceContact Center Representative & Insurance Sales Advisor at TD Insurance