Chinwe Okonkwo
Calgary
Summary
As a Business Process Analyst with over 5years experience in eliciting business requirements, improving business processes, strategic planning, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. A detailed change analyst with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst, Tax
Canada Revenue Agency
02.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing tax systems and desired state, identifying areas for improvement in reducing taxpayers' call.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to define project objectives, identify opportunities for process improvements, understand threats/risk likely to be seen and drive continuous innovation in the organization.
- Interacted with stakeholders to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance service delivery and achieve operational excellence.
Business System Analyst,
Expertedge Consulting Group
04.2019 - 02.2021
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
- Analyzed, documented and delivered high-quality process flow diagrams and use case documentation which included functional requirements, non functional requirements, normal and alternate flows, business rules and exceptions.
- Evaluated vendor proposals to select the most suitable solutions for business needs while reducing operational cost by 33%.
- Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
- Improved decision-making capabilities with accurate reporting tools that provided valuable insights into key performance metrics.
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for end users.
- Developed detailed project plans to monitor progress and ensure timely completion of projects within budget constraints.
- Managed cross-functional teams to forster strong working relationships and open communication channels among team members.
- Analyzed and delivered high-quality process flow diagrams and use case documentation including functional requirements, non functional requirements, normal and alternate flows, business rules and exceptions
- Conducted thorough risk assessments, mitigating potential issues through strategic planning and problem-solving skills.
- Produced charts and diagrams to assist with problem analysis.
- Presented business leaders with ROI estimations to drive project planning.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Offered input for complex documents to support client-ready final versions.
Business Analyst, Human Resources
British American Tobacco
07.2014 - 04.2019
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
- Supported project managers in achieving project goals through timely and accurate data insights.
- Evaluated software solutions, participating in vendor selection processes to choose systems that best aligned with company needs.
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Optimized resource allocation through effective budgeting analysis, working closely with finance teams on cost-saving strategies.
- Facilitated change management efforts by analyzing impacts and developing targeted recommendations for implementation.
- Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
- Worked one-on-one with clients to improve [Type] specifications.
- Created detailed [Type] reports from [Type] research for review by development team.
- Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decisionmaking.
- Interacted with end users to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated standard and custom reports to provide insights into business performance.
Education
Bachelor of Science - Human Resources and Labour Relations
Covenant University
Ogun, NigeriaMaster of Science - Business Management
Robert Gordon University
Scotland, United KingdomSkills
- Excellent communication skills
- Requirements Gathering and Analysis
- Microsoft Office Suite
- Time Management
- User Acceptance Testing
- Project Management
- Strategic Planning
- Decision making and Problem-solving skill
- Business process improvement
- Business Analysis
- Business Process Mapping
- Stakeholder Management
- Workflow analysis
Languages
English
Native or Bilingual
Certification
- Professional Scrum Master 1 (PSM 1)
Timeline
Business Analyst, Tax
Canada Revenue Agency
02.2021 - Current
Business System Analyst,
Expertedge Consulting Group
04.2019 - 02.2021
Business Analyst, Human Resources
British American Tobacco
07.2014 - 04.2019
Bachelor of Science - Human Resources and Labour Relations
Covenant University
Master of Science - Business Management
Robert Gordon University
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