Chinwe Ohaegbu
Saskatoon,Saskatchewan
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Nigeria Social Insurance Trust Fund
01.2016 - 07.2023
- Proffered 100% expert technical and installation support as well as troubleshooting software hardware and network connectivity issues.
- Set up and configured over 800 workstations (desktops, Laptops, iMACs, MacBook and Xerox Printers) across 55 branches. installed Microsoft office suite for user productivity.
- Provided prompt and professional support via email, phone, chat channels achieving a 96% customer satisfaction.
- Created and maintained all staff's Active Directory and email accounts and assigned privileges and permissions.
- Installed, monitored and updated ESET endpoint Antivirus, critical operating systems and applications substantially increasing security and system performance.
- Conducted and implemented service training for staff on microsoft office suite for productivity, Google suite for messaging and collaboration and ISO 27001 ISMS policies and procedures (Acceptable use, Password and Access Control policies).
- Instrumental in executing and enforcing remote systems support by using Team viewer and Remote Desktop applications, reducing travel cost by 38%.
- Utilized in-house developed and customized Servicedesk ticketing system to track customer requests and prioritize urgent needs.
- Documented updated and provided weekly back up of Issues log for lessons learnt and Business Continuity.
- Collaborated with Vendors and Systems Analyst in deployment of updates and patches to increase speed and performances.
Data Entry and Information Officer
Nigeria Social Insurance Trust Fund
09.2013 - 01.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Collated and organized data entry documents into filing systems for easy access.
- Developed data entry policies and procedures in compliance with company standards.
- Used computer software to store and retrieve data.
Education
Master of Science - Business Information Systems Management
Northumbria University
Newcastle Upon Tyne, United Kingdom02.2011
Bachelor of Science - Computer Science And Information Technology
Igbinedion University
Okada, Nigeria06.2006
Skills
- Compiling Data
- Activity Planning
- Technical Operations Optimization
- Hardware and Software Configuration
- IT Ticket Documentation
- Service Desk Team Management
- Backup and recovery
- Customer Service
- Communications
- ITSM
Accomplishments
Single-handedly installed 60 workstations in 2 weeks, reconfigured them with missing software and end user's back up.
Languages
English
Full Professional
Certification
Certified Cybersecurity, ISC2 - 2023
ISO 27001-2013 Training - 2014
ITIL Foundation Certification, EXIN - 2013
Timeline
Technical Support Specialist
Nigeria Social Insurance Trust Fund
01.2016 - 07.2023
Data Entry and Information Officer
Nigeria Social Insurance Trust Fund
09.2013 - 01.2016
Master of Science - Business Information Systems Management
Northumbria University
Bachelor of Science - Computer Science And Information Technology
Igbinedion University
Certified Cybersecurity, ISC2 - 2023
ISO 27001-2013 Training - 2014
ITIL Foundation Certification, EXIN - 2013
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