Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Chinwe Enigheno

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Chinwe Enigheno

Summary

Successful Client Service Representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

www.linkedin.com/in/chinwe-enigheno

Overview

13
years of professional experience

Work History

First Bank

Banking Officer
03.2008 - 12.2014

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sold E-banking products and ensured resolution of customers' complaints.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Updated account information to maintain customer records.

Titan Projects Nigeria Limited

Secretary to the Managing Director
03.2007 - 03.2008

Job overview

  • Scheduled appointments and conducted follow-up calls to clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managing international guests via long/short term stay packaging
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.

Indemnity Finance Limited

Credit and Marketing Officer
07.2001 - 03.2005

Job overview

  • Appraised and analyzed credit requests from customers.
  • Mobilized funds from high net-worth individuals and corporate bodies.
  • Made periodic inspection to customers' sites for close monitoring of ongoing projects.
  • Liaised with oil majors to ensure that domiciliation of account status are regularized, while proceeds were not tempered with.
  • Launched marketing activities for new product lines and market penetration.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Education

Seneca Polytechnic
Markham, ON

Graduate Certificate from Financial Planning
09.2023

University of Port Harcourt
Port Harcourt, Nigeria

MBA from Management
07.2019

Enugu State University of Science And Technology
Enugu, Nigeria

Bachelor of Science from Marketing
08.2012

Skills

  • Client Relationship Management
  • Verbal and Written Communication
  • Problem-Solving Ability
  • Passionate commitment to helping customers
  • Excellent in analyzing and answering very complex problems
  • Exceptional at identifying effective strategies to resolving conflict and managing difficult interpersonal situations
  • Collaboration and Team Skills
  • Financial Services
  • Bank Transaction Services
  • Banking Operations Knowledge
  • Calm and Professional Under Pressure
  • Creative Thinking
  • Analytical Thinking
  • Problem-Solving Skills

Languages

English
Full Professional
Availability
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Timeline

Banking Officer

First Bank
03.2008 - 12.2014

Secretary to the Managing Director

Titan Projects Nigeria Limited
03.2007 - 03.2008

Credit and Marketing Officer

Indemnity Finance Limited
07.2001 - 03.2005

Seneca Polytechnic

Graduate Certificate from Financial Planning

University of Port Harcourt

MBA from Management

Enugu State University of Science And Technology

Bachelor of Science from Marketing

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Chinwe Enigheno