Chinthaka Wimalarathne
Banff,AB
Summary
Results-oriented Hospitality Manager with a proven track record of driving customer satisfaction and operational efficiency. Skilled in developing and implementing customer satisfaction programs, reducing costs, and managing large teams. Strong expertise in event planning, marketing strategies, and vendor management, resulting in increased revenue and occupancy rates.
Overview
31
31
years of professional experience
Work History
Room Attendant
The Rimrock Resort Hotel
06.2024 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Assistant Housekeeper
Office of H.H. Sheikh Hamdan Bin Zayed Al Nhayan
01.2020 - 05.2024
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of the property.
- Contributed to achieving high scores on quality audits through meticulous attention to detail in cleaning practices.
Project Manager
Synaxis General Constructions
01.2017 - 10.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
Camp Foreman
ADNOC (Abu Dhabi National Oil Company)
10.2011 - 12.2016
- Responsible for facility management with 840 rooms, 3 restaurants, /health club which includes, bowling alley, GYM,
- Job involves managing Housekeeping operation / food, and beverage, housekeeping, laundry, maintenance, store operations.
Housekeeping Manager
Aloft Hotel
06.2009 - 09.2011
- Pre-opening of new Starwood brand 408 room hotel overall responsibility for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene, and cleanliness of the Hotel.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Deputy Executive Housekeeper
Sheraton Abu Dhabi Hotel & Resort
04.2007 - 05.2009
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Deputy Executive Housekeeper
Abu Dhabi Golf Club by Sheraton
12.2005 - 04.2007
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Relocation
05.2005 - 11.2005
Planning to relocate to United Arab Emirates and waiting for visa process
Assistant Executive Housekeeper
Soneva Fushi Resort & Six Senses Spa
11.2002 - 04.2005
- Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
- Facilitated interdepartmental communication by participating in regular management meetings, sharing insights on housekeeping operations, and collaborating on cross-functional projects.
Executive Housekeeper
Blu Beach Resort
11.2000 - 09.2002
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Unemployed
04.1999 - 10.1999
Assistant Housekeeper
Grand Oriental Hotel
02.1998 - 03.1999
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
Telephone Operator
Hotel Galadari
08.1997 - 01.1998
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
Trainee Receptionist
Grand Oriental Hotel
12.1996 - 07.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Professional Development
07.1996 - 12.1996
Ceylon Hotel School - Course in hotel Receptionist
Room Attendant
Royal Oceanic Hotel
09.1994 - 04.1995
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Professional Development
03.1993 - 09.1994
Ceylon Hotel School - Course in hotel Restaurant & Bar service
Professional Development
04.1994 - 08.1994
Ceylon Hotel School _ Course in hotel Housekeeping
Trainee Waiter
Palm Garden Hotel Aiter
10.1993 - 05.1994
- Balanced multiple tables simultaneously while delivering efficient service for an enjoyable dining experience.
- Enhanced customer satisfaction by providing attentive service and anticipating needs.
Education
KNX - Low Current
AL MAZROUI - ICAS KNX
Dubai UAE09.2018
CPR - Fire Fighting Essential
Abu Dhabi National Oil Company
Abu Dhabi UAE05.2018
Food Safety And Quality Assurance
HACCP
Abu Dhabi National Oil Company01.2015
MBA - Master of Business Administration
University of Atlanta
United Arab Emirates01.2011
Skills
- ADAPTABILITY
- LEADERSHIP SKILLS
- PROJECT MANAGEMENT
- BUILDING MAINTENANCE SYSTEM
- SPECIAL EMERGENCE RESPONSE TRAINING
- FIRE FIGHTING & BASIC FIRST AID TRAINING
- HOUSEKEEPING KNOWLEDGE
Languages
ENGLISH
Full Professional
ARBIC
Limited Working
SINHALA
Native or Bilingual
HINDI
Limited Working
Traveling / Walking
I have had the chance to learn about different cultures and ways of life, which has helped me to understand and appreciate the world around me.
Timeline
Room Attendant
The Rimrock Resort Hotel
06.2024 - Current
Assistant Housekeeper
Office of H.H. Sheikh Hamdan Bin Zayed Al Nhayan
01.2020 - 05.2024
Project Manager
Synaxis General Constructions
01.2017 - 10.2019
Camp Foreman
ADNOC (Abu Dhabi National Oil Company)
10.2011 - 12.2016
Housekeeping Manager
Aloft Hotel
06.2009 - 09.2011
Deputy Executive Housekeeper
Sheraton Abu Dhabi Hotel & Resort
04.2007 - 05.2009
Deputy Executive Housekeeper
Abu Dhabi Golf Club by Sheraton
12.2005 - 04.2007
Relocation
05.2005 - 11.2005
Assistant Executive Housekeeper
Soneva Fushi Resort & Six Senses Spa
11.2002 - 04.2005
Executive Housekeeper
Blu Beach Resort
11.2000 - 09.2002
Unemployed
04.1999 - 10.1999
Assistant Housekeeper
Grand Oriental Hotel
02.1998 - 03.1999
Telephone Operator
Hotel Galadari
08.1997 - 01.1998
Trainee Receptionist
Grand Oriental Hotel
12.1996 - 07.1997
Professional Development
07.1996 - 12.1996
Room Attendant
Royal Oceanic Hotel
09.1994 - 04.1995
Professional Development
04.1994 - 08.1994
Trainee Waiter
Palm Garden Hotel Aiter
10.1993 - 05.1994
Professional Development
03.1993 - 09.1994
KNX - Low Current
AL MAZROUI - ICAS KNX
CPR - Fire Fighting Essential
Abu Dhabi National Oil Company
Food Safety And Quality Assurance
HACCP
MBA - Master of Business Administration
University of Atlanta
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