Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

CHINTANKUMAR RANA

Shelburne,ON

Summary

Accomplished Store Manager and Loan Adviser with a proven track record in enhancing customer satisfaction and streamlining operations at VAPE4U and AU FINANCIERS(INDIA) LTD. Expert in customer service management and problem-solving, achieving significant improvements in loan processing efficiency and store aesthetics. Skilled in training and mentoring, consistently maintaining high standards of service and compliance. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

VAPE4U
04.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

RETAIL MECHANDISER

Shell Gas Station
09.2019 - 12.2021
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.

Relocation

05.2017 - 07.2019
WAS A STUDENT IN BETWEEN TIMELINE

LOAD ADVISER

AU FINANCIERS(INDIA) LTD
08.2014 - 04.2017
  • Expedited loan processing times by maintaining clear communication channels between internal departments and external partners.
  • Maximized efficiency in processing loan applications through the use of advanced software tools and platforms.
  • Assisted in developing training materials aimed at increasing staff knowledge in lending practices, resulting in improved job performance across the team.
  • Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
  • Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
  • Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
  • Ensured compliance with federal, state, and company policies by conducting thorough audits of all loan documentation.

Education

GED -

REMIC
02.2024

High School Diploma -

ST.LAWRENCE COLLAGE
Kingston, ON
07.2019

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Customer Service Management

Languages

English
Professional Working

Certification

  • Licensed mortgage agent- level 1

Timeline

Store Manager

VAPE4U
04.2021 - Current

RETAIL MECHANDISER

Shell Gas Station
09.2019 - 12.2021

Relocation

05.2017 - 07.2019

LOAD ADVISER

AU FINANCIERS(INDIA) LTD
08.2014 - 04.2017

GED -

REMIC

High School Diploma -

ST.LAWRENCE COLLAGE

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CHINTANKUMAR RANA