CHINTAN SHAH
Toronto
Summary
Experienced in managing customer interactions and resolving issues promptly, using effective communication and empathy to build lasting connections. Demonstrated track record of maintaining high levels of customer satisfaction and fostering loyalty. Skilled at handling high-pressure situations with minimal downtime, demonstrating dedication to teamwork, training, and proficient problem-solving skills. Strong interpersonal abilities and excellent time management skills.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Baker / Team Member
Tim Hortons
Toronto, Ontario
01.2025 - Current
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Managed customer service operations, including taking orders and resolving complaints.
Cashier / Customer Service Representative
DMart
Surat
02.2022 - 10.2023
- Company Overview: Hypermarket Chain
- Greeted and provided customers welcoming, friendly, and polite service.
- Helped the customers with their decision making about the products and improved the sales as well with cross selling the various supportive products.
- Provided the customers an accurate and up to date information about the store's products and services and its related discounts and offers.
- Handling the POS system effectively with providing additional support in orders returning and exchange issues.
- Helped in maintaining secure and peaceful working environment to make sure the customers feel welcomed and safe.
- Responded to emergency calls in case of mishandling of products, misbehaving with staff members, non compliance of rules and regulations.
- Hypermarket Chain
Store Sales Associate
Reliance Trends
Surat, Gujarat
07.2019 - 09.2021
- Company Overview: Fashion Retail Chain
- Created a joyful, harmonious culture and environment by providing energetic and positive welcome to the customers.
- Assisted customers with their decision making by suggesting the most suitable style and trends products which can match their needs and specifications.
- Improved the sales performance of the store by cross selling and informing the customers about the trending brand deals and offers which can complement their primary selection of products.
- Helped the other staff in various operations like restocking the shelves, operating POS system, cleaning and maintenance, inventory management.
- Assisted the customers in the issues of product returns and exchange to make it smoother and convenient experience for them.
- Always initiated to build a strong and harmonious relationships with customers by taking the after sales feedback from the customers and providing a fitting solution to their complaints or concerns.
- Made sure of the safety of customers and staff by being alert, checking and monitoring for possible threat situations in or outside the store.
- Fashion Retail Chain
Education
Post Graduate - Human Resource Management
Niagara College Canada
Bachelor of Commerce - Accounts & Costing
Veer Narmad Gujarat University
Skills
- People Management
- Multilingual
- Time management
- MS Office
- Problem solving
- Customer service
- Food safety
- Inventory management
Certification
Food Handler, 251997
Timeline
Baker / Team Member
Tim Hortons
01.2025 - Current
Cashier / Customer Service Representative
DMart
02.2022 - 10.2023
Store Sales Associate
Reliance Trends
07.2019 - 09.2021
Bachelor of Commerce - Accounts & Costing
Veer Narmad Gujarat University
Post Graduate - Human Resource Management
Niagara College Canada
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