Chintan Shah
Toronto,Canada
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving service growth at Auto Plaza Govardhan. Expert in negotiation and CRM, blending exceptional communication skills and leadership to exceed sales targets. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring seamless customer experiences and fostering lasting relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Vadodara Mojomeru Ltd.
Vadodara, India
09.2022 - 09.2023
- Company Overview: Solar Panel company
- Contributed to the success of a Solar Panel company, by communicating company information and policies to customers promptly and courteously via phone, email, or online chat, ensuring clarity and accuracy
- Presented product and service details articulately, highlighting benefits and advantages to assist customers in making informed decisions
- Proactively escalated critical customer issues to supervisors, mitigating potential revenue loss and preventing policy cancellations
- Cultivated strong working relationships with both internal and external stakeholders, contributing to efficient account management processes and fostering customer satisfaction
- Solar Panel company
Service Advisor
Auto Plaza Govardhan
Govardhan, India
04.2018 - 08.2022
- Company Overview: Car Dealership
- Provide first class customer service to each and every customer greeting customer in the dealership and on the phone
- Providing repair recommendations and explaining the nature of repairs Advising customers how to look after their vehicles, updating customers with the status of their repair Scheduling appointments
- Delivered accurate estimates of maintenance and repair costs, enhancing transparency and trust in service interactions
- Maintained meticulous records of customer visits, vehicle repairs, and preventive maintenance services, fostering accountability and facilitating future service planning
- Demonstrated expertise in utilizing computer software programs for seamless tracking of customer information, appointment scheduling, parts ordering, and invoicing payment transactions, optimizing operational efficiency
- Car Dealership
Accountant
Kishan Bharti Fertilizers
09.2017 - 02.2018
- Manage financial transactions and records, including accounts payable and receivable, general ledger entries, and bank reconciliations
- Prepare financial statements, reports, and budgets on a regular basis to provide insights into the company's financial health and performance
- Ensure compliance with accounting principles, standards, and regulations, as well as company policies and procedures
- Conduct internal audits to identify discrepancies and ensure accuracy and integrity in financial data
- Collaborate with other departments to provide financial analysis and support for decision-making processes
Sales Executive
Shree Jalaram Herou
India
09.2014 - 08.2017
- Company Overview: Car Dealership
- Engage with customers to understand their automotive needs and preferences
- Showcase vehicles and explain features, specifications, and benefits to potential buyers
- Conduct test drives and provide comprehensive information about vehicle performance and handling
- Assist customers in selecting the right vehicle for their needs, considering budget, preferences, and financing options
- Negotiate pricing and terms of sale to reach mutually beneficial agreements for both the customer and dealership
- Collaborate with the finance department to secure financing or leasing options for customers, explaining terms and conditions clearly
- Coordinate with the service department to ensure smooth delivery of vehicles and address any pre-delivery inspection requirements
- Follow up with customers after the sale to ensure satisfaction and encourage referrals and repeat business
- Stay informed about the latest automotive trends, models, and technologies to provide accurate and up-to-date information to customers
- Achieve sales targets and quotas set by the dealership, maintaining a high level of professionalism and customer service throughout the sales process
- Car Dealership
Education
Global Business Administration -
Ontario College of Business And Technology
Mississauga, Ontario01.2025
Post Graduate Diploma in Banking & Finance -
University of Baroda
India06.2014
Bachelor of Business Administration - Import & Export
Sardar Patel University
India12.2012
Skills
- Administrative skills
- Leadership skills
- General management
- Excellent communication skills
- Problem-solving skills
- Product sales
- Sales Development
- Teamwork and collaboration
- Automotive Sales
- Automobile Industry
- Customer Service
- Negotiation Skills
- Product Knowledge
- Lead Generation
- Prospecting
- Closing Deals
- CRM (Customer Relationship Management)
- Inventory Management
- Upselling
- Automotive Technology
- Interpersonal Skills
- Relationship building
- Adaptability
- Teamwork
- Persuasion
- Resilience
- Empathy
- Experience in DMS Software
Accomplishments
- Mojomeru Pvt Ltd - Service Excellence Award - October 2022
- Mojomeru Pvt Ltd - Service Excellence Award - Feb 2023
- Mojomeru Pvt Ltd - Service Excellence Award - June 2023
- Mojomeru Pvt Ltd - Service Excellence Award - July 2023
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Executive
Vadodara Mojomeru Ltd.
09.2022 - 09.2023
Service Advisor
Auto Plaza Govardhan
04.2018 - 08.2022
Accountant
Kishan Bharti Fertilizers
09.2017 - 02.2018
Sales Executive
Shree Jalaram Herou
09.2014 - 08.2017
Global Business Administration -
Ontario College of Business And Technology
Post Graduate Diploma in Banking & Finance -
University of Baroda
Bachelor of Business Administration - Import & Export
Sardar Patel University
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