Adept at fostering customer relationships and boosting account retention, I excelled at TD Bank by delivering exceptional service and resolving inquiries efficiently, enhancing client satisfaction. My expertise in financial acumen and Microsoft Office, combined with a proven track record in customer engagement, positions me as a valuable asset. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
- Support customers through inbound and outbound calls. consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
- Strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
- Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
• Perform all tasks and responsibilities of a burrito artist. Understand and adhere all quality standards, formulas, and procedures as per Mucho burrito operating manuals.
• Supervise Front of house and back of house team.
• Make schedules. • Train or guide newer or less experienced staff.
• Answering phone to take pickup orders as well as recording customers information for delivery orders.
• Maintaining a clean and sanitized workplace at all times.
• Daily logbooks and cash out paperwork.
• To get the business on behalf of the company.
• Maintain good relationship with distributors and customers. • Explain mutual fund schemes to customers and distributors. • Informed customers and distributors regarding daily updates.
• Distribute marketing materials to the distributors and to the customers on a regular basis.
• Keep data entry of each transaction.
• To get the business on behalf of the company.
• Maintain good relationship with distributors and customers. • Explain mutual fund schemes to customers and distributors. • Informed customers and distributors regarding daily updates.
• Distribute marketing materials to the distributors and to the customers on a regular basis.
• Keep data entry of each transaction.
I won an Annual Epic award for 2024 at TD.