Summary
Overview
Work History
Education
Skills
Languages
Availability
Work Availability
Quote
Timeline
GeneralManager

Chinta Mani Lamichhane

Sault Ste. Marie,ON

Summary

Well-rounded guest Service representative experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

BhatBhateni
Kathmandu
01.2021 - 10.2023
  • Maintained knowledge of local activities and events to educate guests on options.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Arranged for translators and other special services for guests.
  • Built and maintained productive relationships with employees.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Informed customers about upcoming events held at the hotel.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Education

High School Diploma -

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON

Skills

  • Concierge Support
  • Event Planning
  • Data Entry
  • Reservation Management
  • Customer Service
  • Property Security
  • Guest Relations
  • Guest Orientation
  • Reservation Processing
  • Policy and procedure adherence
  • Office streamlining
  • Guest experiences

Languages

English
Native/ Bilingual

Availability

  • Monday - 6 Am to 3 pm
  • tuesday - 6 AM to 10 pm
  • Thursday - 6 AM to 10 PM
  • Friday - 6 am to 10 pm
  • saturday - 6 AM to 10 PM
  • Sunday - 6 AM to 10 PM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Guest Service Representative

BhatBhateni
01.2021 - 10.2023

High School Diploma -

Sault College of Applied Arts And Technology

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Chinta Mani Lamichhane