Chin Pang Fong, PMP
Vancouver,Canada
Summary
Analytical Senior Business Analyst with a strong background in designing and implementing business operations systems. Known for improving organizational productivity and efficiency through leveraging skills in strategic planning, project management, and team collaboration. Significant contributions to previous roles include streamlining processes, enhancing system functionality, and optimizing overall business performance. Consistently deliver projects on time and within budget while working effectively with stakeholders at all levels of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Daiwa Distribution Inc
Richmond, British Columbia
09.2025 - Current
- Receive, inspect, and organize computer components and peripherals; verify shipments against packing lists and invoices, and update inventory systems to maintain accurate stock levels.
- Assist in PC assembly operations by preparing hardware, performing basic installation of components, and conducting quality checks prior to packaging and dispatch.
- Coordinate order fulfillment, including checking and processing invoices, preparing shipment documentation, tracking deliveries, and communicating with suppliers or customers to resolve discrepancies.
Electronic Product Tester
Openbox
Surrey, BC
02.2024 - 09.2025
- Test new or returned electronics (TVs, laptops, phones, etc.) to ensure they function properly before resale or restocking.
- Identify defects, missing parts, or damage in products.
- Use diagnostic tools and checklists to evaluate product performance against specifications.
Project Manager(Remote)
Tabnext HealthCare Limited
07.2023 - 07.2024
- Led end-to-end planning and execution of 3–5 concurrent healthcare tech projects, achieving 95% on-time delivery while managing budgets up to $500K.
- Coordinated cross-functional teams of up to 15 members across engineering, clinical, and product, improving sprint velocity by 30% over 6 months.
- Delivered weekly status reports and risk updates to executive stakeholders, reducing project ambiguity and enabling 25% faster decision-making cycles.
- Oversee regulatory compliance by aligning project activities with standards such as HIPAA, FDA, or ISO, and preparing documentation for audits or approvals.
- Reduced project risks by 40% and improved team efficiency by implementing agile workflows and process automation tools in a rapidly scaling startup.
Lead Business Analyst
Cigna Insurance
04.2018 - 09.2022
- Led cross-departmental process reengineering initiatives that enhanced operational efficiency by 25%, aligning business processes with strategic growth goals in a highly regulated insurance environment.
- Collaborated with over 10 internal departments and external vendors to gather and document business and system requirements, producing BRDs and user stories that enabled seamless development and implementation of digital insurance solutions.
- Managed RFP processes for enterprise platforms including system upgrades and third-party tools, from requirement scoping to vendor evaluation and scoring, resulting in a 15% cost reduction and improved vendor service levels.
- Served as the key liaison between business stakeholders, developers, QA teams, and regulatory consultants to ensure technical solutions met insurance compliance and operational requirements under tight timelines.
- Led user acceptance testing (UAT) for policy administration system enhancements, and supported rollout through training materials, stakeholder briefings, and transition planning, increasing adoption rate by 40%.
Education
Master of science - Information System, Computing
Hong Kong Polytechnic University
Hong Kong05.2016
Bachelor of arts - Business (International Business)
Hong Kong Polytechnic University
Hong Kong01.2008
Skills
- Business Process Analysis
- Requirements Gathering
- Stakeholder Management
- Jira
- MS Visio
- Agile & Waterfall Methodologies
- Logistics Processes
- SOP Development
- System Implementation Support
- Risk Analysis
Certification
- Project Management Professional (PMP), 10/2024
- Google Project Management Professional Certificate, 10/2023
- Professional Scrum Master I (Scrum.org), 07/2019
- Google UX Design Professional Certificate, 09/2023
- Certified SAFe 5 Agilist (Scaled Agile, Inc.), 11/2020
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Warehouse Associate
Daiwa Distribution Inc
09.2025 - Current
Electronic Product Tester
Openbox
02.2024 - 09.2025
Project Manager(Remote)
Tabnext HealthCare Limited
07.2023 - 07.2024
Lead Business Analyst
Cigna Insurance
04.2018 - 09.2022
Master of science - Information System, Computing
Hong Kong Polytechnic University
Bachelor of arts - Business (International Business)
Hong Kong Polytechnic University