Chinonye Osuagwu
Toronto,ON
Overview
6
6
years of professional experience
Work History
Cashier
Everyday Supermarket
Owerri , Imo state
08.2019 - 02.2021
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Cashier
ShopRite
Owerri , Imo state
2015.05 - 2018.11
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
Front Desk Receptionist
Concord Hotel
World Bank , Owerri
02.2015 - 07.2018
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Diploma - Hospitality And Tourism Management
Toronto School of Management
22 College Street Ontario 10.2024
Diploma - Computer MS World Etc
Blue Filed Computer Institute
Mgbidi Imo State Nigeria 04.2021
Skills
- Time Management
- Social Perceptiveness
- Meeting Scheduling
- Multi-Line Telephone Systems
Timeline
Cashier
Everyday Supermarket
08.2019 - 02.2021
Cashier
ShopRite
2015.05 - 2018.11
Front Desk Receptionist
Concord Hotel
02.2015 - 07.2018
Diploma - Hospitality And Tourism Management
Toronto School of Management
Diploma - Computer MS World Etc
Blue Filed Computer Institute