Chinonye Okoye
Fredericton,New Brunswick
Overview
4
4
years of professional experience
Work History
Sales Associate
Call Center Guys
03.2022 - Current
- Educated customers on current promotional offerings and products using persuasive selling tactics surpassing sales per hour (SPH) goals daily.
- Consistently achieved high customer satisfaction ratings through effective communication and problem-solving skills.
- Managed over 50 calls per day utilizing persuasive rebuttals to salvage deals and persuade customers to make commitments.
- Recognized for maintaining positive and professional demeanor while handling challenging customer situations and received monthly incentives as well.
- Consistently demonstrated exceptional performance, leading to frequent promotion to other campaigns, while maintaining consistently high KPIs each month.
Satellite Software System Developer
University Of New Brunswick ( CubeSat)
09.2022 - 12.2022
- Collaborated with stakeholders to define and clarify project requirements.
- Researched and implemented real-time clock that accurately reads on-board computer (OBC) time in space.
- Debugged, optimize main software system (VIOLET API) to improve performance.
- Implemented the use of project management tools throughout multiple departments to mange projects efficiently.
- Volunteered in project managing software projects to effectively organize and prioritize tasks to meet deadlines.
Product Analyst Intern
Numeriiq Innovations Corp
06.2022 - 09.2022
- Researched competitive landscape to report key insights on market leaders and identify new opportunities.
- Developed product requirement document (PRD) to determine product feasibility and communicate product strategy to relevant stakeholders.
- Conducted customer research using qualitative surveys and interviewed target audience in New Brunswick (NB) to gather data and insights on customer behavior.
- Created product mockups using Figma.
- Developed creative presentations, trend reports, and product data sheets.
Business Analyst
Voomsway Innovations Ltd
01.2020 - 06.2021
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Generated standard and custom reports to provide insights into business performance.
- Created data models to support decision-making processes.
- Utilized data visualization techniques to present and explain complex data sets.
- Participated in testing and evaluated software product to ensure they met intended user experience requirements, in collaboration with development and testing team .
Education
Master of Science - Computer Science
University of New Brunswick
Fredericton, NB05.2023
Bachelor of Science - Computer Science
Covenant University
Ota, NG06.2016
Skills
- Data Visualization and Presentations
- Critical Thinking
- Business Requirements
- Customer Service
- Sales
- Verbal and Written Communication
- Complex Problem-Solving
- SQL
Timeline
Satellite Software System Developer
University Of New Brunswick ( CubeSat)
09.2022 - 12.2022
Product Analyst Intern
Numeriiq Innovations Corp
06.2022 - 09.2022
Sales Associate
Call Center Guys
03.2022 - Current
Business Analyst
Voomsway Innovations Ltd
01.2020 - 06.2021
Master of Science - Computer Science
University of New Brunswick
Bachelor of Science - Computer Science
Covenant University
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