Chinonso Agwu
Waterloo,ON
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. .
Overview
13
13
years of professional experience
Work History
General Office Manager
Top Team Printing Press
04.2019 - 05.2023
- Oversee competitive bid and negotiation process with clients
- Guide all departments in areas including safety, personnel, equipment, production, and finance
- Guide and develop shift leaders to effectively meet department goals
- Provide adequate materials for job production
- Understand and explain production capabilities
- Budget and finance all departments and receive weekly reports on work progress.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Reported to senior management on organizational performance and progress toward goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Increased company's profit by 40%.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed monthly payroll for 16 employees
Branch Office Manager
Rainbow Group
03.2016 - 03.2019
- Guide all departments in areas including safety, personnel, equipment, production, and finance
- Guide and develop shift leaders to effectively meet department goals
- Provide adequate materials for job production
- Understand and explain production capabilities
- Budget and finance all departments and receive weekly reports on work progress from 40 staff.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
Customer Care Agent
MTN-NG
06.2015 - 02.2016
- Educate Customers on MTN products and services, functionalities and competitive advantage
- Capture and monitor customer complaints and points of improvement and ensure complaints are promptly attended to
- Handle all enquiries and requests of customer and ensure resolution as well as inform customers of status for their complaints
- Managed over 100 customer calls per day.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Industrial Trainee (Sales Manager’s Assistant)
Chemlap Industries Limited, Old Aba
11.2010 - 12.2011
- Issuing of status report letters to different depots of company
- Issuing of sales invoices, waybills and gate clearance to customers.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
HND - Public Administration
Akanu Ibiam Federal Polytechnic Unwana
Nigeria2013
Senior Secondary Certificate -
Nnamdi Azikiwe Model Secondary School
Nigeria2006
Skills
- Resourceful, creative problem-solver with aptitude to analyze and translate complex customer requirements
- Articulate communicator
- Adapting quickly to new job descriptions and versatile with aptitude for learning very fast and strong penchant to acquire new skills in order to add value
- Efficient in Microsoft and Printing Application packages processing; Excel, word, and Power-point, Corel draw, Maintop applications, Print-Hub application
- Excellent interpersonal skills
- Human and customer relations Management
- Ability to Multitask and work under Pressure
- Teamwork
- Staff Training
- Administration and Operations
- Leadership and Change Management
- Organizational Skills
Timeline
General Office Manager
Top Team Printing Press
04.2019 - 05.2023
Branch Office Manager
Rainbow Group
03.2016 - 03.2019
Customer Care Agent
MTN-NG
06.2015 - 02.2016
Industrial Trainee (Sales Manager’s Assistant)
Chemlap Industries Limited, Old Aba
11.2010 - 12.2011
HND - Public Administration
Akanu Ibiam Federal Polytechnic Unwana
Senior Secondary Certificate -
Nnamdi Azikiwe Model Secondary School