Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chinonso Agwu

Chinonso Agwu

Waterloo,ON

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. .

Overview

13
13
years of professional experience

Work History

General Office Manager

Top Team Printing Press
04.2019 - 05.2023
  • Oversee competitive bid and negotiation process with clients
  • Guide all departments in areas including safety, personnel, equipment, production, and finance
  • Guide and develop shift leaders to effectively meet department goals
  • Provide adequate materials for job production
  • Understand and explain production capabilities
  • Budget and finance all departments and receive weekly reports on work progress.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Reported to senior management on organizational performance and progress toward goals.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Increased company's profit by 40%.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Completed monthly payroll for 16 employees

Branch Office Manager

Rainbow Group
03.2016 - 03.2019
  • Guide all departments in areas including safety, personnel, equipment, production, and finance
  • Guide and develop shift leaders to effectively meet department goals
  • Provide adequate materials for job production
  • Understand and explain production capabilities
  • Budget and finance all departments and receive weekly reports on work progress from 40 staff.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created organized filing system to manage department documents.

Customer Care Agent

MTN-NG
06.2015 - 02.2016
  • Educate Customers on MTN products and services, functionalities and competitive advantage
  • Capture and monitor customer complaints and points of improvement and ensure complaints are promptly attended to
  • Handle all enquiries and requests of customer and ensure resolution as well as inform customers of status for their complaints
  • Managed over 100 customer calls per day.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Industrial Trainee (Sales Manager’s Assistant)

Chemlap Industries Limited, Old Aba
11.2010 - 12.2011
  • Issuing of status report letters to different depots of company
  • Issuing of sales invoices, waybills and gate clearance to customers.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

HND - Public Administration

Akanu Ibiam Federal Polytechnic Unwana
Nigeria
2013

Senior Secondary Certificate -

Nnamdi Azikiwe Model Secondary School
Nigeria
2006

Skills

  • Resourceful, creative problem-solver with aptitude to analyze and translate complex customer requirements
  • Articulate communicator
  • Adapting quickly to new job descriptions and versatile with aptitude for learning very fast and strong penchant to acquire new skills in order to add value
  • Efficient in Microsoft and Printing Application packages processing; Excel, word, and Power-point, Corel draw, Maintop applications, Print-Hub application
  • Excellent interpersonal skills
  • Human and customer relations Management
  • Ability to Multitask and work under Pressure
  • Teamwork
  • Staff Training
  • Administration and Operations
  • Leadership and Change Management
  • Organizational Skills

Timeline

General Office Manager

Top Team Printing Press
04.2019 - 05.2023

Branch Office Manager

Rainbow Group
03.2016 - 03.2019

Customer Care Agent

MTN-NG
06.2015 - 02.2016

Industrial Trainee (Sales Manager’s Assistant)

Chemlap Industries Limited, Old Aba
11.2010 - 12.2011

HND - Public Administration

Akanu Ibiam Federal Polytechnic Unwana

Senior Secondary Certificate -

Nnamdi Azikiwe Model Secondary School
Chinonso Agwu