Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Chinmay Kulkarni

Toronto,ON

Summary

Dynamic and results-oriented hospitality professional with over 3 years of international experience in delivering exceptional guest service and cultivating strong customer relationships. Demonstrated expertise in providing personalized attention, uncovering customer needs, and driving revenue growth. Excited to leverage customer service skills and passion for helping customers to enhance the overall customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/Bartender

OAKDALE GOLF & COUNTRY CLUB
04.2024 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Recommended food and beverage pairings, enhancing overall dining experience and contributing to increased sales.
  • Managed and took orders of approximately 80% of members with personalized service and dietary restrictions.
  • Experience in executing opening and closing duties, ensuring the bar is prepared for daily operations.

Sales Associate

THE WINE SHOP
03.2024 - 06.2024
  • Welcomed customers and provided exceptional customer service
  • Provided accurate information about products, prices, and services
  • Helped customers find specific products, answered questions, and offered product advice
  • Managed approximately around 75% of take out orders for wines and beers every day.
  • Processed transactions using a point-of-sale system (LS NAV)
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Conducted inventories on a regular basis to track stock.

Supervisor

HIPPIE@HEART
03.2022 - 07.2023
    • Led a team of staff members, implementing streamlined processes that resulted in a 15% reduction in order processing time
    • Orchestrated a dynamic team of 8 food & beverage attendants, leading to an improvement in service speed & quality
    • Collaborated with the culinary team to curate a unique wine menu, enhancing the overall dining experience and increasing bar sales
    • Facilitated the onboarding process for new employees through training and coaching sessions, increasing morale and productivity.

Education

Post-graduation certificate - Bachelor's in Hospitality studies

SCHMTT Pune University
Pune, India
10.2022

Advanced Wine and Beverage Business Management - Hospitality Management

George Brown College
Toronto, ON
08.2025

Skills

  • Effective Communication
  • Customer Service & Management
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Leadership
  • Point of Sale (POS) system operations
  • Strong Work Ethic

Certification

  • Smart Serve
  • WSET Level 2
  • WSET Level 3 (In Progress)
  • Prude Homme Levels 1 and 2
  • California Capstone Wine Certificate, Level 1
  • VQA Certificate
  • Tony Aspler Awards
  • Mirabelle Awards
  • Barbarian Family Scholarships

Accomplishments

  • Toronto, Canada, 10/20/22
  • Pune, India, 10/20/22

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Server/Bartender

OAKDALE GOLF & COUNTRY CLUB
04.2024 - Current

Sales Associate

THE WINE SHOP
03.2024 - 06.2024

Supervisor

HIPPIE@HEART
03.2022 - 07.2023

Post-graduation certificate - Bachelor's in Hospitality studies

SCHMTT Pune University

Advanced Wine and Beverage Business Management - Hospitality Management

George Brown College
  • Smart Serve
  • WSET Level 2
  • WSET Level 3 (In Progress)
  • Prude Homme Levels 1 and 2
  • California Capstone Wine Certificate, Level 1
  • VQA Certificate
  • Tony Aspler Awards
  • Mirabelle Awards
  • Barbarian Family Scholarships
Chinmay Kulkarni