Chinke Ojiji
Summary
Dedicated and certified Microsoft 365 Cloud Administrator (Microsoft 365 Certified: Collaboration Communications System Engineer Associate) with a proven track record of effectively managing and optimizing cloud-based environments. Adept at implementing, configuring, and maintaining Microsoft 365 business apps and other technical services to ensure seamless collaboration, communication, and security across organizations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Gigmos Pvt Solutions
05.2021 - Current
- Responded to over 2000 support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Designed tailored engineering solutions for customers based upon key requirements.
TECHNICAL LEAD
Tek Experts
12.2020 - 05.2021
- Investigated system issues with Product Group and implemented resolutions to reduce downtime in over 1000 tickets
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Mentored and guided onboarding employees to foster proper completion of assigned duties.
- Supervised team of 20 engineers to confirm compliance with set procedures and quality requirements.
Technical Support Engineer
TEK EXPERTS
09.2019 - 12.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to over 2000 support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Documented faults and bugs for referral to Product Group for use in updates of application and documentations.
- Maintained response times to support business continuity.
Computer Course Instructor
NYSC
12.2017 - 10.2018
- Manage and maintain the school IT Infrastructure, including hardware, operating systems and teach basics of computer to students Installation and configuration of operating systems
- Teach introduction to computer to officers on course
- Managed time efficiently to review, evaluate and implement new administrative procedures
- Establish work priorities and ensure procedures are followed and deadlines are met
- Assist in the preparation of operating budget and maintain inventory and budgetary controls
- Oversee payroll administration.
Software Administrator Intern
MRS OIL AND GAS
08.2017 - 11.2017
- Manage and maintain Company's IT Infrastructure, including hardware, operating systems, networks, business applications, printers e.g., SAP
- Configuration of business applications
- Monitored networks and network devices to resolve technical problems quickly.
- Perform LAN infrastructure cabling with Team members
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Diagnosed and resolved hardware and software issues.
Student Intern
MRS OIL AND GAS
05.2016 - 10.2016
- Basic management of office 365 users Deployment
- Setup and deployment of IP desktop phone
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Installation of computer peripherals (printers)
- Backup/import of email from .ost to .pst file
- Remote user support using remote support application like AnyDesk
- Troubleshoot and repair of computer hardware, printers and software.
Education
B.Sc.: Computer Science -
CALEB UNIVERSITY
Lagos, LA07.2017
Skills
- Problem-Solving
- System Troubleshooting
- Technical Troubleshooting
- Debugging
- Technical Documentation
- Process Improvement
- Application Installations
- Critical Thinking
- Attention to Detail
- Customer Relationship Management
Additional Information
- Microsoft 365 Administration: Expertise in administering and configuring Microsoft 365 applications, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Proven ability to implement and manage user identities, access, and permissions.
- Cloud Infrastructure Management: Skilled in designing, deploying, and managing cloud infrastructure on Microsoft Azure. Experience with Azure Active Directory and integration with on-premises environments.
- Security and Compliance: In-depth knowledge of Microsoft 365 security features, including threat protection, data loss prevention, and compliance tools. Proficient in implementing security policies to safeguard organizational data.
- Troubleshooting and Support: Strong diagnostic and problem-solving skills with a focus on providing efficient technical support for Microsoft 365 users. Experience in resolving issues related to mail flow, collaboration tools, and cloud-based applications.
- Collaboration and Communication: Effective communicator with the ability to collaborate across teams and articulate technical concepts to non-technical stakeholders. Skilled in conducting user training sessions to promote efficient use of Microsoft 365 tools.
Certification
- Microsoft Certified Trainer
- Microsoft Teams Associate Certified
- Microsoft Teams Voice Engineer Expert
- Microsoft 365 Certified: Collaboration Communications System Engineer Associate
- Information Technology Infrastructure Library (ITIL, currently In view)
Languages
English
Native or Bilingual
References
REFERENCES ARE AVAILABLE ON REQUEST
Timeline
Technical Support Engineer
Gigmos Pvt Solutions
05.2021 - Current
TECHNICAL LEAD
Tek Experts
12.2020 - 05.2021
Technical Support Engineer
TEK EXPERTS
09.2019 - 12.2020
Computer Course Instructor
NYSC
12.2017 - 10.2018
Software Administrator Intern
MRS OIL AND GAS
08.2017 - 11.2017
Student Intern
MRS OIL AND GAS
05.2016 - 10.2016
B.Sc.: Computer Science -
CALEB UNIVERSITY
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