Chin Hung KEUNG (Tony)
Toronto,ON
Summary
Stellar Bartender passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. With exceptional multitasking skills and a friendly inviting personality I am able to keep a crowd happy and smiling while still maintaining an impeccable work ethic and upholding a high standard of customer service. Seeking a position where I can contribute to a dynamic team at a high-volume, fast-paced establishment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Bartender
Nina Hospitality
08.2021 - 11.2021
- Maintain draft beer system
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests at the bar were of legal age.
- Retrieved beer from various storage facilities.
- Served each guest courteously, quickly and efficiently.
Senior Bartender
Fill In Dining Concept
10.2020 - 08.2021
- Design drink's menu
- Arrange bar staff duty
- Keep on eyes the bar stock and arrange the stock ordering
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Served each guest courteously, quickly and efficiently.
- Processed orders on a computerized Point of Sale system.
Bartender
Plaza Premium Lounge
09.2018 - 08.2020
- Keep on eyes the bar stock and arrange the stock ordering
- Maintained high standards of drink order during high-volume, fast-paced operations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Team Leader
Rosedale Hotel Kowloon
08.2017 - 07.2018
- Keep in touch with the part-time staff's agency and arrange their part-time staff duty
- Provide a training to the new floor and bar staff
- Keep on eyes the bar stock and arrange the stock ordering
- Promptly and empathetically handled guest concerns and complaints.
- Greeted customers and provided excellent customer service.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers orders or supervisors instructions, following approved procedures.
Bar Supervisor
Doodie Cafe Bar
09.2016 - 07.2017
- Maintained a clean, healthy and safe environment.
- Provide a training for new staff
- Keep in touch with local craft beer brewery and make sure that we got the newest products
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Design a drink menu and create a some new cocktails
Bartender
Sodexo Hong Kong
07.2013 - 09.2016
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Support the floor duty
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
LSG Sky Chefs
03.2012 - 04.2013
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Support the floor duty
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
La Parole
06.2011 - 02.2012
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Bartender
LSG Sky Chefs
01.2010 - 03.2011
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Support the floor duty
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Customer Service Crew
LSG Sky Chefs
08.2006 - 09.2009
- Met with chef to review daily specials and menu changes.
- Trained new servers on lounge policies and procedures.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Served drinks, appetizers and meals to guests in lounge.
- Arrange the priority of guest who want to use the lounge’s facility (e.g shower room /business centre)
Education
Y.C.H Lim Por Yan Secondary School
Tsuen King Circuit, Tsuen Wan, Hong Kong08.2005
Skills
- Point of Sale (POS) system operation
- Hard worker
- Exceptional customer service
- Engaging and friendly personality
- Attending multiple customers
- Responsible alcohol service
- Highly reliable
Certification
- SmartServe Certified
- Serious Beer Level 1
- SSI Nihonsyu(Sake) Navigator
- WEST Sake Level 1
- Food Hygiene Manager Training (Hong Kong)
- CIEH Foundation Certificate in Food Safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Bartender
Nina Hospitality
08.2021 - 11.2021
Senior Bartender
Fill In Dining Concept
10.2020 - 08.2021
Bartender
Plaza Premium Lounge
09.2018 - 08.2020
Team Leader
Rosedale Hotel Kowloon
08.2017 - 07.2018
Bar Supervisor
Doodie Cafe Bar
09.2016 - 07.2017
Bartender
Sodexo Hong Kong
07.2013 - 09.2016
Bartender
LSG Sky Chefs
03.2012 - 04.2013
Bartender
La Parole
06.2011 - 02.2012
Bartender
LSG Sky Chefs
01.2010 - 03.2011
Customer Service Crew
LSG Sky Chefs
08.2006 - 09.2009
Y.C.H Lim Por Yan Secondary School
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