Ching Yin (Tobi) Tam
Weekend Manager
Victoria,BC
Summary
Hi, I am Tobi. English, Mandarin, and Cantonese are my first languages, and I can speak all of them fluently. I am outgoing, adaptable, and resilient, and I enjoy working in a place where I can communicate with colleagues and customers.
Resourceful Weekend Manager recognised for high productivity and efficient completion of tasks. Possess specialised skills in team leadership, conflict resolution, and operational management. Excel at communication, time management, and adaptability, ensuring smooth operations during peak weekend hours. Aim to leverage these abilities to contribute significantly to organisational success.
Overview
1
1
year of professional experience
Work History
Weekend Manager
Fitness World Canada
Victoria, British Columbia
04.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between customers or between customers and employees in a professional manner.
- Conducted regular team meetings to discuss work progress and upcoming tasks.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Implemented promotional campaigns designed to boost sales revenues.
- Provided positive feedback and constructive criticism as part of the performance review process.
- Upheld first-rate customer service standards in interactions.
- Tracked sales figures, analyzed data, identified trends and developed strategies to increase profitability.
- Identified opportunities for improvement within the store's operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Evaluated member needs, taking into consideration fitness levels and current health conditions.
- Performed administrative duties including scheduling appointments, managing membership files, collecting payments from customers.
- Demonstrated proper use of equipment while educating members on safety protocols.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Invited individuals of all ages and fitness levels to participate in classes.
- Consulted with clients to assess training goals, prior experience and physical limitations.
- Performed minor first aid and completed incident reports for client injuries.
- Enforced safety rules and procedures to minimize injuries.
Sales Representative
Sportchek Canada
Victoria, British Columbia
10.2023 - 06.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Managed inventory levels by ordering sufficient stock for each account.
Education
Associate of Arts - General Arts And Science
Caamosun College
Victoria, BC12-2024
Skills
- Marketing
- Paperwork management
- POS systems
- Sales development
- Sales forecasting
- Effective delegation
- Strong leadership
- Policy enforcement
- Quality service
- Hospitality and accommodation
- Strong vocabulary skills
- Project management abilities
- Business operations
- Verbal and written communication
- Relationship building
- Client services
- Fluent bilingualism
- Document translation
- Literary translation
- Cross-cultural communication
Accomplishments
- First Aid license
- ABRSM CELLO Grade 8
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Weekend Manager
Fitness World Canada
04.2024 - Current
Sales Representative
Sportchek Canada
10.2023 - 06.2024
Associate of Arts - General Arts And Science
Caamosun College
Similar Profiles
Parsa BegiParsa Begi
Personal Trainer at Fitness World CanadaPersonal Trainer at Fitness World Canada
Ihab AlameldinIhab Alameldin
Internal Auditor at World Universities Services of Canada (a Global Affairs Canada fund)Internal Auditor at World Universities Services of Canada (a Global Affairs Canada fund)
Amin AnsariAmin Ansari
Fitness Manager at Fitness WorldFitness Manager at Fitness World