Ching Yan So (Diseree)
Toronto,ON
Summary
Accomplished Flight Attendant offering over 5 years in commercial airline industry. Highly skilled in responding to emergency situations with adaptable thinking in a fast-paced environment and problem solving. Looking to leverage my skills in the aviation industry.
Overview
12
12
years of professional experience
Work History
Full Time Server
Good Catch Bar & Cafe
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Receptionist and Administrative Assistant
Sigma Management Limited
12.2022 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced CEO''s productivity by managing schedules, appointments, travel arrangements and travel visa issue.
- Assist with office relocation, to compare with different vendors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as recruitment, updating employee files or submitting time-off requests per company policy guidelines.
Customer Service Assistant
Jones Lang LaSalle Management Service
02.2021 - 12.2022
- Managed 70+ incoming calls each day with utmost professionalism and knowledgeable service; addressing customer queries and complaints while maintaining a customer satisfaction of 80%
- Assisted in implementing new policies or procedures aimed at improving customer experience throughout he organization
- Developed strong relationships with customers, establishing trust and loyalty through attentive service
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly
Flight Attendant
Hong Kong Airlines
03.2014 - 10.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CAD and IATA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Passenger Service Officer
Hong Kong Airport Service Limited
07.2013 - 03.2014
- Proficiency in Customer Management (Internal Check-in System CM used by airline) for efficient boarding and minimized wait times for passengers
- Streamlined baggage handling procedures, resulting in improved luggage tracking and fewer lost items
- Served as an ambassador for the airline brand when interacting with passengers, upholding company values through excellent customer service.
Education
Higher Diploma in Tourism And Events Management
HKU SPACE Community College
09.2013
High School Diploma -
Ju Ching Chu Secondary School
05.2011
Skills
- Customer Service
- Organization Skills
- Attention to detail
- Problem Solver
- Food and beverage service
- First aid
- Administrative tasks
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Full Time Server
Good Catch Bar & Cafe
07.2024 - Current
Receptionist and Administrative Assistant
Sigma Management Limited
12.2022 - 05.2024
Customer Service Assistant
Jones Lang LaSalle Management Service
02.2021 - 12.2022
Flight Attendant
Hong Kong Airlines
03.2014 - 10.2019
Passenger Service Officer
Hong Kong Airport Service Limited
07.2013 - 03.2014
High School Diploma -
Ju Ching Chu Secondary School
Higher Diploma in Tourism And Events Management
HKU SPACE Community College
Hobbies
Yoga, Reading, Kayaking, SUP
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