CHING Y. KAO
Dental Receptionist
North York,ON
Summary
Experienced and dependable Dental Receptionist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent analytical and problem-solving abilities. Offering 8 years of experience and willingness to take on any challenge.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Accerta
12.2021 - Current
- Responded to dental office/plan member requests for detailed explanations on claims, pre-determinations, and coverage information over contact centre software.
- Reviewed and processed paper or electronically submitted dental claim and pre-determinations from various dental offices.
- Maintained confidentiality of patient finances, records, and health statuses under PHIPA standard.
- Communicated verification and authorization status updates with dental office/public health dental department to facilitate decision-making for patient admissions and insurance coverage.
- Reviewed and processed OSDCP application in timely manner.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained strong knowledge of basic dental terminology to better understand services and procedures.
Dental Receptionist/Clinic Coordinator
Sunnybrook Health Sciences Centre
03.2021 - 12.2021
- Performed general reception duties (i.e. scheduling appointments, patient check-in and out, collecting payment, answering telephone calls and voice messages)
- Helped patients complete necessary forms and documentation for ODSP/DVA/NHIP/IFHP/Private insurance
- Received and filtered referrals from dental/medical offices, arranged appointments for patients in timely manner
- Completed patient referrals to other medical specialists
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Registered and verified patient records with most up-to-date information (i.e. Validating health card using AbelMed software)
- Performed closing duties (i.e. Generate deposit slip and report)
Dental Receptionist
Trinity Dental Centre
03.2019 - 03.2021
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Schedule patient diagnostic appointments, surgeries, or dental consultations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications (Dentrix) to prepare reports, invoices, financial statements, letters, or dental records.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Transmit correspondence or treatment records by mail, e-mail, or fax.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, keeping financial records and prepare end of day financial report.
Customer Service Representative
Longo Brothers Inc
11.2015 - 06.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Calculate total payments received during time period, and reconcile this with total sales.
Education
Completed Coursework Towards Bachelor of Science - Psychology
UNIVERSITY OF TORONTO
Toronto, ON 09.2014 - 05.2016
Some College (No Degree) -
Seneca College
Toronto, ON 09.2020 - 05.2020
Skills
Customer serviceundefined
Timeline
Customer Service Representative
Accerta
12.2021 - Current
Dental Receptionist/Clinic Coordinator
Sunnybrook Health Sciences Centre
03.2021 - 12.2021
Some College (No Degree) -
Seneca College
09.2020 - 05.2020
Dental Receptionist
Trinity Dental Centre
03.2019 - 03.2021
Customer Service Representative
Longo Brothers Inc
11.2015 - 06.2018
Completed Coursework Towards Bachelor of Science - Psychology
UNIVERSITY OF TORONTO
09.2014 - 05.2016