Summary
Overview
Work History
Education
Skills
Timeline
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CHING Y. KAO

Dental Receptionist
North York,ON

Summary

Experienced and dependable Dental Receptionist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent analytical and problem-solving abilities. Offering 8 years of experience and willingness to take on any challenge.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Accerta
12.2021 - Current
  • Responded to dental office/plan member requests for detailed explanations on claims, pre-determinations, and coverage information over contact centre software.
  • Reviewed and processed paper or electronically submitted dental claim and pre-determinations from various dental offices.
  • Maintained confidentiality of patient finances, records, and health statuses under PHIPA standard.
  • Communicated verification and authorization status updates with dental office/public health dental department to facilitate decision-making for patient admissions and insurance coverage.
  • Reviewed and processed OSDCP application in timely manner.
  • Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained strong knowledge of basic dental terminology to better understand services and procedures.

Dental Receptionist/Clinic Coordinator

Sunnybrook Health Sciences Centre
03.2021 - 12.2021
  • Performed general reception duties (i.e. scheduling appointments, patient check-in and out, collecting payment, answering telephone calls and voice messages)
  • Helped patients complete necessary forms and documentation for ODSP/DVA/NHIP/IFHP/Private insurance
  • Received and filtered referrals from dental/medical offices, arranged appointments for patients in timely manner
  • Completed patient referrals to other medical specialists
  • Organized and maintained patient chart filing system to promote quick data finding for staff
  • Registered and verified patient records with most up-to-date information (i.e. Validating health card using AbelMed software)
  • Performed closing duties (i.e. Generate deposit slip and report)

Dental Receptionist

Trinity Dental Centre
03.2019 - 03.2021
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Schedule patient diagnostic appointments, surgeries, or dental consultations.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications (Dentrix) to prepare reports, invoices, financial statements, letters, or dental records.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Transmit correspondence or treatment records by mail, e-mail, or fax.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, keeping financial records and prepare end of day financial report.

Customer Service Representative

Longo Brothers Inc
11.2015 - 06.2018
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Calculate total payments received during time period, and reconcile this with total sales.

Education

Completed Coursework Towards Bachelor of Science - Psychology

UNIVERSITY OF TORONTO
Toronto, ON
09.2014 - 05.2016

Some College (No Degree) -

Seneca College
Toronto, ON
09.2020 - 05.2020

Skills

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Timeline

Customer Service Representative

Accerta
12.2021 - Current

Dental Receptionist/Clinic Coordinator

Sunnybrook Health Sciences Centre
03.2021 - 12.2021

Some College (No Degree) -

Seneca College
09.2020 - 05.2020

Dental Receptionist

Trinity Dental Centre
03.2019 - 03.2021

Customer Service Representative

Longo Brothers Inc
11.2015 - 06.2018

Completed Coursework Towards Bachelor of Science - Psychology

UNIVERSITY OF TORONTO
09.2014 - 05.2016
CHING Y. KAODental Receptionist