Ching Kit Ho

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Coordinated with cross-functional teams to ensure seamless service delivery.

Provide clerical support including filing, photocopying and data inputting etc.

Manage and tidy up files for storage and disposal

Distribute, deliver and co-ordinate

Assist in distributing and delivering store items

• Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
• Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
• Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
• Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.

• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.