MS PowerPoint
Ching Hung Lam, Jack
Entrepreneur/ Leader
Vancouver
Summary
Accomplished leader with a proven track record at The Hive Climbing and Decathlon Hong Kong, excelling in project management and team leadership. Spearheaded initiatives that exceeded sales targets by 44% and led the Asia top-ranked Decathlon store in climbing turnover. Expert in business analysis and adept at fostering team growth and satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Head Route Setter
The Hive Climbing
10.2022 - Current
- Led and promoted creative commercial route setting in both sport climbing and bouldering gyms.
- Recruited, trained and developed two teams, around 12 people.
- Collaborate with Education and Customer service to foster the best gym experience for different clients.
- Developed and implemented SOP for hardware and structural maintenance to align with WorkSafeBC and industry standards.
- Organized and supervise local competitions and setting clinics.
Co-Owner
Camp Four Bouldering gym
02.2022 - Current
- Directed gym opening , assessed and mitigated risks for opening at COVID lockdown.
- Built business plan, prepared 2-year piloting, P & L and budget plan.
- Directed route setting in Camp Four bouldering, including recruitment, budgeting, operation, trainings and hold inventory and purchase.
- Oversee digital marketing strategy.
Department Leader, Hiking & Trekking
Decathlon Hong Kong
03.2021 - 06.2022
- Managed 2 projects, generating over $5M annually, exceeded annual sales target by 7% in one and 44% in the other.
- Managed store P & L adapting piloting, rostering, inventory and sales strategies.
- Planned hiking implementation in 2 new store openings.
- Improved daily store operation on safety, service, layout, stock and cash flow processes.
- Managed hiking teams' KPIs to meet annual business targets.
- Recruited and developed a team of 8 people. Coached and promoted 1 part time sales to sales manager. Annual team satisfaction survey - 100% mostly happy.
- Extended regional Market Place products for climbing. Liaised with vendors on pricing, MOQ, payment and shipments.
Omni Sport Leader, Climbing
Decathlon Hong Kong
10.2019 - 02.2021
- Achieved to be Asia top ranked Decathlon store in climbing turnover.
- Managed products selection and supply setting, customer service, store layout, and stock availability.
- Led buying process of climbing products in Hong Kong, liaised with APAC retail suppliers on pricing, replenishment, forecast sales.
- Built partnership and handled B2B order. Sent invoice and scheduled shipment.
- Built creative marketing content for brand building. One reached 1.1k impression 30k+ reaches, best organic post of 2019/20.
Executive Assistant, Student Affairs Office
The Education University of Hong Kong
12.2018 - 09.2019
- Assisted management of a $20k project with 100+ helpers, 1200 participants, across 20 primary schools.
- Communicated with external parties formally through email. Recruited and coached students.
- Created expense reports, budgets and process reimbursements.
Education
Bachelor of Social Science - Geography And Resource Management
The Chinese University of Hong Kong
09.2014 - 11.2018
Skills
Project management
Leadership & Team management
Business analysis
Recruitment
Training & Coaching
Sales management
Certification
CWA Work at Heights Certificate
Software
MS Excel
MS Word
MS Outlook
Wordpress
Timeline
CWA Work at Heights Certificate
10-2024
Occupational First Aid Lv1- Work Safe BC
05-2023
Head Route Setter
The Hive Climbing
10.2022 - Current
Co-Owner
Camp Four Bouldering gym
02.2022 - Current
Fire Safety Envoy - HKSAR Fire Services Department
03-2021
Department Leader, Hiking & Trekking
Decathlon Hong Kong
03.2021 - 06.2022
Omni Sport Leader, Climbing
Decathlon Hong Kong
10.2019 - 02.2021
Executive Assistant, Student Affairs Office
The Education University of Hong Kong
12.2018 - 09.2019
Hong Kong Sport climbing athlete - HKSAR
03-2017
Bachelor of Social Science - Geography And Resource Management
The Chinese University of Hong Kong
09.2014 - 11.2018
Similar Profiles
Ms. Thrity BhagatMs. Thrity Bhagat
Executive Assistant to CEO at Fosum Hive – Ahuja Hive Construction’s Pvt Ltd MumbaiExecutive Assistant to CEO at Fosum Hive – Ahuja Hive Construction’s Pvt Ltd Mumbai
Jacob HallJacob Hall
Managing Partner at Trade Holdings Inc. Dba Climbing SutraManaging Partner at Trade Holdings Inc. Dba Climbing Sutra
Tommy CorraTommy Corra
Camp Counselor at Exxcel Gymnastics and ClimbingCamp Counselor at Exxcel Gymnastics and Climbing