CHINGHSING LI (NANCY)
Calgary,AB
Summary
Results-driven professional with proven skills in translation accuracy, digital marketing strategy, and customer relationship management. Adept at engaging diverse audiences and enhancing brand visibility through data analysis and culturally sensitive content creation.
Overview
11
11
years of professional experience
Work History
Translator
Don Quijote
Tokyo, Japan
03.2024 - 09.2025
- Facilitated product and company document translations between Japanese, English, and traditional Chinese for diverse clients
- Ensured accuracy and consistency in translated materials.
Digital Marketing Strategist
Pinkoi.JP
Tokyo, Japan
03.2024 - 06.2025
- Developed CRM strategies to enhance customer engagement and retention.
- Analyzed customer data to identify trends and opportunities for improvement.
- Developed and executed multi-channel marketing campaigns to drive brand awareness.
- Created engaging content for social media, email marketing, and websites.
- Analyzed digital marketing data to identify trends and insights.
- Utilized analytics tools like Google Analytics to track KPIs and ROI metrics.
- Developed and implemented digital marketing strategies for online product promotions.
- Collaborated with design team to create visually appealing ad content.
Digital Marketing Specialist
Amazingtalker
Tokyo, Japan
08.2022 - 07.2023
- Managed social media accounts to enhance brand visibility and engagement.
- Conducted market research to identify emerging trends and consumer preferences.
- Coordinated with cross-functional teams to align marketing efforts with sales goals.
- Conducted keyword research to optimize content for search engine visibility.
- Collaborated with content creators to enhance SEO strategies and best practices.
Recruitment Consultant
Robert Walters
Tokyo, Japan
02.2020 - 07.2022
- Conducted candidate sourcing through job boards and social media platforms.
- Managed full-cycle recruitment process from job posting to candidate placement.
- Screened resumes and conducted initial interviews to assess candidate qualifications.
- Developed and maintained strong relationships with clients and candidates.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Analyzed sales data to develop forecasts for future sales performance.
Customer Service Manager
Matsuri. technologies
Japan, Tokyo
10.2017 - 12.2019
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Maintained a clean and organized workspace for optimal service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed comprehensive training materials for customer service representatives.
- Conducted regular assessments to evaluate training program effectiveness.
- Mentored new trainers in instructional techniques and customer service best practices.
Shop Assistant
Uniqlo
Tokyo, Japan
05.2016 - 06.2017
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the shop floor.
- Restocked shelves and ensured inventory accuracy.
- Collaborated with team members to improve customer service.
- Handled returns and exchanges following store policies.
- Provided support during promotional events and sales activities.
- Educated customers about product features and benefits.
- Provided information about products and services to customers.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
Barista
Starbucks
Toronto, Ontario
10.2014 - 03.2016
- Prepared high-quality coffee beverages following company recipes and guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by taking orders and addressing inquiries.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Managed cash register transactions accurately and efficiently during busy shifts.
Education
Some College (No Degree) - Hotel Management
George Brown College
TorontoSkills
- Translation accuracy
- Cultural sensitivity
- Customer relationship management
- Digital marketing strategy
- Effective communication
- Team collaboration
- Time management
- Business operations
Languages
English
Full Professional
Japanese
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Translator
Don Quijote
03.2024 - 09.2025
Digital Marketing Strategist
Pinkoi.JP
03.2024 - 06.2025
Digital Marketing Specialist
Amazingtalker
08.2022 - 07.2023
Recruitment Consultant
Robert Walters
02.2020 - 07.2022
Customer Service Manager
Matsuri. technologies
10.2017 - 12.2019
Shop Assistant
Uniqlo
05.2016 - 06.2017
Barista
Starbucks
10.2014 - 03.2016
Some College (No Degree) - Hotel Management
George Brown College