Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHINGHSING LI (NANCY)

Calgary,AB

Summary

Results-driven professional with proven skills in translation accuracy, digital marketing strategy, and customer relationship management. Adept at engaging diverse audiences and enhancing brand visibility through data analysis and culturally sensitive content creation.

Overview

11
11
years of professional experience

Work History

Translator

Don Quijote
Tokyo, Japan
03.2024 - 09.2025
  • Facilitated product and company document translations between Japanese, English, and traditional Chinese for diverse clients
  • Ensured accuracy and consistency in translated materials.

Digital Marketing Strategist

Pinkoi.JP
Tokyo, Japan
03.2024 - 06.2025
  • Developed CRM strategies to enhance customer engagement and retention.
  • Analyzed customer data to identify trends and opportunities for improvement.
  • Developed and executed multi-channel marketing campaigns to drive brand awareness.
  • Created engaging content for social media, email marketing, and websites.
  • Analyzed digital marketing data to identify trends and insights.
  • Utilized analytics tools like Google Analytics to track KPIs and ROI metrics.
  • Developed and implemented digital marketing strategies for online product promotions.
  • Collaborated with design team to create visually appealing ad content.

Digital Marketing Specialist

Amazingtalker
Tokyo, Japan
08.2022 - 07.2023
  • Managed social media accounts to enhance brand visibility and engagement.
  • Conducted market research to identify emerging trends and consumer preferences.
  • Coordinated with cross-functional teams to align marketing efforts with sales goals.
  • Conducted keyword research to optimize content for search engine visibility.
  • Collaborated with content creators to enhance SEO strategies and best practices.

Recruitment Consultant

Robert Walters
Tokyo, Japan
02.2020 - 07.2022
  • Conducted candidate sourcing through job boards and social media platforms.
  • Managed full-cycle recruitment process from job posting to candidate placement.
  • Screened resumes and conducted initial interviews to assess candidate qualifications.
  • Developed and maintained strong relationships with clients and candidates.
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
  • Analyzed sales data to develop forecasts for future sales performance.

Customer Service Manager

Matsuri. technologies
Japan, Tokyo
10.2017 - 12.2019
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts and updated information accurately.
  • Maintained a clean and organized workspace for optimal service delivery.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed comprehensive training materials for customer service representatives.
  • Conducted regular assessments to evaluate training program effectiveness.
  • Mentored new trainers in instructional techniques and customer service best practices.

Shop Assistant

Uniqlo
Tokyo, Japan
05.2016 - 06.2017
  • Assisted customers with product selection and inquiries.
  • Maintained cleanliness and organization of the shop floor.
  • Restocked shelves and ensured inventory accuracy.
  • Collaborated with team members to improve customer service.
  • Handled returns and exchanges following store policies.
  • Provided support during promotional events and sales activities.
  • Educated customers about product features and benefits.
  • Provided information about products and services to customers.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.

Barista

Starbucks
Toronto, Ontario
10.2014 - 03.2016
  • Prepared high-quality coffee beverages following company recipes and guidelines.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Provided excellent customer service by taking orders and addressing inquiries.
  • Collaborated with team members to ensure efficient store operations during peak hours.
  • Managed cash register transactions accurately and efficiently during busy shifts.

Education

Some College (No Degree) - Hotel Management

George Brown College
Toronto

Skills

  • Translation accuracy
  • Cultural sensitivity
  • Customer relationship management
  • Digital marketing strategy
  • Effective communication
  • Team collaboration
  • Time management
  • Business operations

Languages

English
Full Professional
Japanese
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Translator

Don Quijote
03.2024 - 09.2025

Digital Marketing Strategist

Pinkoi.JP
03.2024 - 06.2025

Digital Marketing Specialist

Amazingtalker
08.2022 - 07.2023

Recruitment Consultant

Robert Walters
02.2020 - 07.2022

Customer Service Manager

Matsuri. technologies
10.2017 - 12.2019

Shop Assistant

Uniqlo
05.2016 - 06.2017

Barista

Starbucks
10.2014 - 03.2016

Some College (No Degree) - Hotel Management

George Brown College
CHINGHSING LI (NANCY)