Ching Chingle Au

Job duties:

• Selling products and services of Rogers, Bell, Fido, Virgin Plus, Chatr and Lucky with equal percentages.
• Conducting call backs to former 2 years customers from RQ Sales System for Hardware upgrade to increase business's volume.
• Following up customers by making warm calls after customer purchasing services for future business's opportunities.
• Exploring business's opportunities by looking into CRM system of Rogers and Bell.
• Utilizing social media platforms and handing flyers to leverage business's opportunities.
• Maintaining decent store's appearance for enhancing business's volume.
• Achieving targets and KPIs that set by company.
• Examining inventories of every accessories and hardwares every month.
• Attending business's networking events to explore different business's opportunities.

• Coordinated with internal departments, contractors and governmental sports associations for different sports events every months.
• Organized different items in sports events properly for smooth operation such as beverage, parking, audio setting, manpower, booths allocation, sports resources, contingent plan, registration, promotions etc.
• Managed schedule of shuttle bus for different sports tournaments and handled procurement's process of trophies.
• Administrated different sports programs and sent email to different sports committee to confirm monthly classes' or team training's schedule.
• Created posters for promotion of sports events by using Canva.
• Scheduled appointments of sports courts for members by using clubhouse management system ASPEN.
• Resolved complains and questions regarding sports programs, sports events and clubhouse's policies through phone call, email and direct approach.
• Consolidated day-to-day attendance's records, applications forms of sport programs and events and inventories' records by using Excel and Word.
• Provided tailor-made customer services to members by observing their daily routine and habit.