Ching Chen Hsu
Singapore,Singapore
Summary
Seasoned executive with a proven track record at Credit-suisse, adept in operations and staff management. Excelled in enhancing team collaboration and client relationships, significantly boosting company performance through strategic planning and quality assurance. Renowned for mentoring talent and fostering a culture of continuous improvement, leveraging both hard and soft skills to achieve excellence.
Overview
33
33
years of professional experience
Work History
Managing Director
Royal Bank of Canada, RBC
08.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Director
Credit-suisse
05.2008 - 07.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Vice-director
Central Investment Holding CO.LTD
01.1996 - 04.2008
- Directed large-scale change management initiatives aimed at optimizing organizational structures while minimizing disruption during transitional periods.
- Guided cross-functional teams through project management best practices to ensure timely completion of critical projects.
- Negotiated favorable contracts with vendors and suppliers, securing cost-effective deals without compromising on quality or service delivery standards.
- Leveraged data-driven analysis techniques to make informed decisions about resource allocation, project prioritization, and strategic direction.
Assistant Manager
Fubon Commercial Bank
01.1992 - 12.1995
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor - Finance And Banking
National Chengchi University
Taipei,Taiwan07-1989
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Client relationships
- Mentoring and training
- Business planning
- Strategic planning
- Financial management
- Investor relations
- Sales leadership
- Team leadership
- Direct sales
- Relationship building
Timeline
Managing Director
Royal Bank of Canada, RBC
08.2022 - Current
Director
Credit-suisse
05.2008 - 07.2022
Vice-director
Central Investment Holding CO.LTD
01.1996 - 04.2008
Assistant Manager
Fubon Commercial Bank
01.1992 - 12.1995
Bachelor - Finance And Banking
National Chengchi University
Similar Profiles
PARMEET KAURPARMEET KAUR
Collections Officer at Royal Bank of Canada, RBCCollections Officer at Royal Bank of Canada, RBC
Kelly ClarkeKelly Clarke
Cash Cage Associate at Royal Bank of Canada, RBCCash Cage Associate at Royal Bank of Canada, RBC
Lana Fiessel-MatteauLana Fiessel-Matteau
Credit Card Advisor at Royal Bank of Canada, RBCCredit Card Advisor at Royal Bank of Canada, RBC