Chi Chi Obi
Surrey,BC
Summary
Experienced Business Analyst with 5 years experience supporting business critical technology projects in education and hospitality sectors. Adept at conducting analysis, translating data into actionable solutions, and uncovering business functional and non-functional requirements to meet end-user expectations. Natural relationship builder with the ability to coordinate complex projects and activities across multiple cross-functional stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Bronston Canadian Academy
11.2020 - Current
- Managed curriculum for students
- Performed special assignments and projects as per management request
- Occasionally assisted with the admissions of students into the school
- Worked independently under general supervision, requiring normal guidance and review
- Provided some technical guidance and work direction to field staff
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Maintained undergraduate student files, active, inactive, and graduands, by creating files when needed and, regular filing of petitions, academic progression reports, and other documents; archiving/disposing of documents according to records retention guidelines
- Helped to train and orient new co-op students and other staff members who may be responsible for covering the front desk
- Coordinated and managed pre- arrival and orientation activities and other related operational functions based on a comprehensive knowledge and understanding of policies, administrative, and college regulations.
Business Analyst
Coast Hotels and Marina by APA
08.2019 - 03.2020
- Maintained and monitored social media channels to aid prospective client recruitment
- Developed marketing action plans for all marketing events
- Acted as the first point of contact for prospective clients, responding to inquiries both in person and via email/phone to provide accurate and timely information
- Worked closely with internal stakeholders to establish a tailored recruiting approach
- Maintained and grew existing client base
- Prepared BEO's and contracts for clients as well as the distribution of BEO's to the appropriate departments
- Coordinated with vendors, partners agencies, guest communications, and developed registration sites for various events
- Collaborated with guest relations manager (GRM) support and cross-functional teams to seamlessly execute client objective.
Sales and Marketing Coordinator
Eko Hotels and Suites
05.2019 - 08.2019
- Brought a dynamic change in guests' perception of the Hotel by providingimpeccable andpersonalized service through dedicated account management
- Generated and maintained defined accounts through sales activities
- Maintained an up-to-date account, contact database and details in the propertymanagement
- Created positive exposure for the hotel and improved online reputation via social mediathrough; Facebook, Instagram and Twitter by creating engaging content and graphics.
Banquet Captain
Coast Hotels and Marina by APA
06.2018 - 04.2019
- Maintained constant contact with the banquet chef, to ensure conclusionbetween food production and food service
- Oversaw all aspects of assigned banquet function activities, ensuring that foodcounters are
- Properly set and ready for execution at the appointed time
- Checked banquet rooms, service, and kitchen areas for cleanliness, proper set up
- Coordinated with the event host on all aspects of the banquet function.
Education
Bachelor of Arts - Global Tourism Management
Royal Roads University
Diploma - Hospitality Management
Brighton College
Vancouver, BCSkills
- Business Process Modelling
- Use Case Development
- User Story Development
- User Acceptance Testing (UAT)
SOFT SKILLS
- Collaboration
- Time Management
- Stakeholder Management
- Critical Thinking
- Presentation & Facilitation
- Effective Communication
- Leadership
TOOLS
- Jira
- MS Visio
- MS Office
- SharePoint
- Miro
- CRM (Salesforce, Dynamics)
Certification
- IIBA Advanced Business Analysis Course
- Data Analytics Course
Timeline
Senior Business Analyst
Bronston Canadian Academy
11.2020 - Current
Business Analyst
Coast Hotels and Marina by APA
08.2019 - 03.2020
Sales and Marketing Coordinator
Eko Hotels and Suites
05.2019 - 08.2019
Banquet Captain
Coast Hotels and Marina by APA
06.2018 - 04.2019
Bachelor of Arts - Global Tourism Management
Royal Roads University
Diploma - Hospitality Management
Brighton College
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