Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHINENYE NWAOGU

Admninistrator
Toronto,186 Kent Avenue Kitchener Ontario

Summary

Highly-motivated personality with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent communication skill. Leadership competency, digital, urbane and widely traveled personality. Vast in administration, politics, legislature, public relations and customer services Skills Fundraising Policy Procedures Expertise Public Speaking Media Communications Knowledge Legislation Drafting Contract Negotiation Committee Management Public Relations Committee Leadership Cross-Party Collaboration Volunteer Oversight Campaign Planning Policy Review Constituent Relations Staff Management Google Drive Reliable and Trustworthy Customer Service District Representation Floor Regulations Digital Skills Community Organization Personal and life coaching Teaching

Overview

24
years of professional experience
5
years of post-secondary education

Work History

Amsterdam

Senior Customer Service Executive
01.2022

Job overview

  • Led Invest in Abia

Enterprise Growth Centre
Aba, Abia

President and CEO
2023.05 - Current (2 years & 1 month)

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.

Abia State, Abia State Government

Special Adviser
05.2015 - 05.2023

Job overview

  • Participated in activities related to economic development including job creation initiatives, workforce training programs, infrastructure improvements
  • Formulated long-term plans for improving opportunities for youths to become socially responsible and self reliant
  • Sought out opportunities for collaboration between public sector entities and private companies in order to foster innovation and job growth in key industries
  • Coordinated the State implementation of Social Investment Programme as State Focal Person, supervised the registration, enrollment work of over 40,000 Npower Beneficiaries, supervise the implementation of National Home-Grown School Feeding Programme to over 500,000 pupils, 4000 cooks in all the public primary schools across the state, managed GEEP that funded over 12,000 SMEs, supervised disbursement of 5,000 conditional cash transfer to over 21,000 vulnerable households
  • All these programmes injected over 1 billion Naira into the economy of the state monthly
  • Coordinated Grants to Vulnerable Persons for 20,000 Naira to 3,500 persons thrice
  • Participated as a Ford Foundation Scholar and panel discussant at the United Nations Youth Assembly in New York, USA, 2016, 2017 & 201
  • Served as Abia State Economic Management Team Lead in charge of MSME/Small Business Development & Job Creation
  • Served as the Director of Enyimba Economic City Development Project, representing Abia State Government on the board of the project, ensuring excellent execution of set goals and targets
  • Participated in strategic negotiations, executive meetings and deal sign-offs in South Africa, London, USA, China, Dubai, Turkey, Singapore, Egypt, Rwanda, France, Germany and more
  • Serve as the State Reform Champion to coordinate the State's efforts in improving ease of doing business; the World Bank reported that Abia State was amongst the 5 most improved states in Nigeria moving 12 steps up, the first time Abia is making progress in that area
  • Coordinated the setting up and operationalization of Abia SME Micro Finance Bank Ltd
  • Coordinated the Abia China Automated Shoe Training Programme leading to the setting up of Emyimba Automated Shoe Company Aba
  • Coordinated the State Branding Project leading to the development of Abia State New Logo and Anthem
  • Coordinated the Federal Government's Covid 19 Survival Fund Programme in Abia State leading to 3 months Salary Payment to over 16,000 Staff of MSMEs, Support to 9,000 Artisans, Production Fund Support to 4,500 SMEs, Special Grants to 6,000 SMEs, Free CAC Business Registration of 7,500 new SMEs in Abia State
  • International Engagements 2016 Participated in NGF Investment Trip to Guangzhou China 2017 Participated in the State Investment Mission to Ruyi Textile in China 2018 Participated in the Transform Africa Summit in Kigali, Rwanda 2018 Participated in the State Investment Mission to North Carolina USA Coordinator Abia-China Automated Shoe Training Project, Chengdu, China 2019, Participated in the USA/Africa Investment Meeting in Washington USA 2019, Participated in African Investment Meeting in Johannesburg South Africa 2019 Participated in the Afrexim Investment Meeting in Cairo, Egypt 2019 Participated as Negotiation Team of Enyimba Economic City Development Project to Cairo, Egypt 10
  • 2020 Participated in State Trade Mission to Promote Made in Aba, New York USA 2020 Participated as Delegate State Investment Mission to Banjul, Gambia 2020 Participated as Member Negotiation Team to AfDB Abidjan, Cote Voire 2020 Participated in State Investment Mission to Turkey, Singapore, Bangladesh, and Vietnam 2020 Participated as delegate to UK/Africa Investment Meeting in London United Kingdom 2021 State Delegate at Africa Investment Meeting in Durban, South Africa 2022, Led as State Delegate at NGF Investment Meeting, Dubai UAE 2022, Led Trade Mission to Portsmouth, UK 2022, Led Trade and Investment Mission to Cologne Germany 2022, Led Trade Mission to Paris, France 2022, Led Made in Aba Promotion Mission to Luxemburg2022, Coordinated Trade Mission to Brussels, Belgium

Admission and Matriculation Board

07.2007 - 05.2015

Job overview

  • Analyzed applicants feedback data to develop strategies for improving the overall customer experience
  • Provided feedback on customer service experience in order to identify areas of improvement
  • Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations
  • Drafted policies and procedures related to providing exceptional customer service experiences
  • Implemented processes and procedures that improved the efficiency of the department
  • Created weekly reports detailing customer service performance metrics
  • Ensured compliance with applicable laws, regulations and company policies when dealing with customers
  • Resolved escalated customer service issues in a timely manner
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers
  • Worked closely with other departments such as Sales, Marketing, Operations., to ensure maximum client satisfaction
  • Assisted customers with product inquiries, complaints and technical issues
  • Trained and mentored new customer service executives to speed onboarding process
  • Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives
  • Contacted customers to assess needs and deliver solutions
  • Coordinated activities between different teams within the organization in order to ensure efficient resolution of client queries
  • Developed and implemented customer service strategies to improve customer satisfaction levels
  • Provided timely updates on status of requests and issues reported by customers
  • Gathered and analyzed data from surveys, focus groups, interviews and other sources to determine what customers want or need from our services or products
  • Developed relationships with key stakeholders within the organization in order to better understand their needs
  • Analyzed existing processes for opportunities for improvement or cost savings measures
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Referred unresolved customer grievances to designated departments for further investigation
  • Prepared and evaluated CRM reports to identify problems and areas for improvement
  • Provided top quality control and eliminated downtime to maximize revenue
  • Supervised Board examinations

All Progressives Grand Alliance, APGA

Special Assistant, Chairman
06.2003 - 07.2007

Job overview

  • Evaluated performance against goals set forth by chairperson and provided recommendations for improvement where necessary
  • Provided support during negotiations involving representatives from other organizations requested by chairman
  • Assisted the Chairman in developing and executing strategies to achieve organization's objectives
  • Maintained a comprehensive calendar of events and activities for the Chairman
  • Coordinated travel arrangements for the Chairman including flights, accommodation and transportation needs
  • Provided administrative support to the Chairperson including filing, photocopying, scanning and data entry tasks
  • Attended meetings with senior staff members representing the Chairperson's interests
  • Developed detailed action plans to ensure successful implementation of initiatives proposed by the Chairperson
  • Compiled reports, presentations, briefs, agendas and correspondence for the Chairman
  • Reviewed progress made towards completion of projects assigned by the Chairperson ensuring deadlines are met
  • Ensured that all documents prepared by the Chairperson were accurate before submission or presentation
  • Managed communications between internal departments as well as external contacts on behalf of the Chairperson
  • Organized meetings and conferences with external stakeholders on behalf of the Chairman
  • Prepared budgets required for various projects assigned by the Chairperson
  • Served as contact person and source of information to maintain good communication with clients
  • Organized and maintained filing systems for documents and records
  • Proofread documents prior to distribution to ensure accuracy of content
  • Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
  • Assisted in the preparation of reports, presentations and correspondence
  • Assisted with event planning activities such as conferences or seminars
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
  • Researched and prepared information for presentations to high-level executives
  • Served as director of organization for the 2003 presidential campaign
  • Liaised with INEC security agencies and international bodies.

Renewed Hope Foundation

Executive Director
07.2002 - 07.2003

Job overview

  • Promoted public awareness of mission through outreach, advocacy and online presence
  • Recruited, hired and trained employees on operations and performance expectations
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness
  • Set organization direction and developed strategies and tactics to fulfill mission
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders
  • Established strategic direction and goals to accomplish objectives
  • Assisted in developing budgets for each departmental unit within the organization
  • Served as spokesperson at press conferences or interviews when needed
  • Reviewed and approved annual operating and capital budgets for company
  • Organized regular meetings with board members to discuss progress on initiatives and solicit feedback
  • Developed and implemented strategic plans to ensure organizational growth and development
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing
  • Provided oversight of all departments to ensure compliance with established policies and procedures
  • Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects
  • Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis
  • Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors
  • Secured funding from public and private sources through grant writing activities or other fundraising efforts
  • (Secured $38,000.00 from USAID for a good governance project in Plateau State in 2002)
  • Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

Nigeria National Assembly

Personal Assistant
02.2000 - 07.2002

Job overview

  • Coordinated travel arrangements for the Member to attend conferences or other events
  • Organized meetings with constituents and stakeholders on behalf of the Member
  • Responded to staff and constituent requests for meetings, information or other concerns
  • Collaborated with staff members from other offices to coordinate joint projects or initiatives
  • Drafted responses to constituent emails and letters, on behalf of representatives
  • Participated in press briefings with media representatives regarding current legislation
  • Leveraged and continuously increased knowledge of legislative processes within state and local government structures
  • Assisted with office budget management, reviewing expense reports and identifying discrepancies
  • Facilitated constituent communication with government agencies to support access to services
  • Managed complex calendars for individual appointments, meetings, public events and travel
  • Monitored news media sources for updates on relevant issues concerning legislative activities
  • Researched, analyzed and summarized legislation for review by the Member
  • Tracked progress of bills through various stages of approval within Parliament
  • Attended committee meetings and prepared summaries of key points
  • Compiled reports summarizing research findings related to legislative matters
  • Edited speeches given by the Member during parliamentary debates or other functions
  • Drafted letters, emails, memoranda, and other communications on behalf of the Member
  • Used Microsoft Office Suite to draft correspondence, respond to emails and adjust scheduling
  • Created presentations using PowerPoint software highlighting topics discussed within committees or chambers
  • Facilitated communication between government departments and members' offices regarding specific legislation or initiatives
  • Coordinated town hall meetings for virtual and in-person events
  • Served as a liaison between Members' offices when coordinating inter-party collaboration efforts
  • Conducted background research on proposed bills before they were presented in committee or voted upon in session
  • Developed materials such as brochures, flyers, newsletters., for use in promoting public awareness about legislative initiatives
  • Assisted in developing policy positions for the Member's platform
  • Provided administrative support to the office of a member of the Legislative Assembly
  • Maintained records of correspondence from constituents and other stakeholders
  • Maintained accurate and organized filing systems to promote data integrity
  • Managed scheduling conflicts between Parliamentary business and constituency engagements
  • Prepared briefing documents for the Member prior to legislative sessions
  • Researched relevant legislative issues and proposed solutions
  • Organized documents for use during committee meetings or floor sessions
  • Provided assistance in preparing materials for floor debates on pending legislation
  • Participated in strategy sessions with elected officials concerning upcoming initiatives
  • Researched case law applicable to pending legislation
  • Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists
  • Gathered feedback from constituents regarding their views on pending legislation
  • Welcomed guests to legislative office, asking open-ended questions to identify ways to offer help
  • Provided administrative support by scheduling appointments, managing correspondence
  • Collaborated with other interns in developing briefing materials for legislators' consideration
  • Developed recommendations regarding potential modifications or revisions to existing statutes
  • Assisted with constituent outreach activities such as mailings and phone calls
  • Completed tasks ahead of deadlines and devised new methods that streamlined administrative processes
  • Prepared summaries of testimony presented at public hearings and other forums
  • Drafted memos summarizing the proceedings of legislative events
  • Conducted interviews with stakeholders to gather information about specific bills or topics
  • Maintained records of communications between legislators and constituents
  • Tracked the progress of various bills through the legislative process
  • Attended committee hearings, briefings, and meetings to gain an understanding of policy initiatives
  • Responded promptly to inquiries from elected officials regarding pending matters
  • Reviewed existing regulations and proposed changes to ensure compliance with state laws
  • Compiled reports on pertinent legislation for review by legislators
  • Assisted in the development of legislative proposals and amendments
  • Analyzed data related to current policies to identify areas requiring improvement
  • Drafted motions, briefs and other legal documents.

Education

Abia State University

Bachelor of Arts - LL. B from Law
05.2023

University Overview

University of Abuja

Master of Science - M.Sc from Policy Analysis and Public Administration
04.2023

University Overview

Abia State University

Bachelor of Science - B.Sc from Government And Public Administration
09.1998

University Overview

Grammar School Nbawsi
Abia State, Nigeria

High School Diploma
04.1993 - 09.1998

University Overview

Diploma from Project Management
2023

University Overview

Activities and Honors National Social Investment Focal Person of the Year 2019 by the Federal Government of Nigeria, Outstanding Reform Champion of the Year 2023 by the World Bank and Nigeria Federal Government

Diploma from information management systems
2023

University Overview

Certificate in Data Analysis
2023

University Overview

Certificate in Customer Service Skills
2023

University Overview

Certificate in Scrum Master Training
2023

University Overview

Cisco Certificate in Introduction to Data Analysis
2023

University Overview

Alison Education Centre
Online

Diploma in Project Management; Certificates in Scrum Master Training, Data Analysis, Customer Service Skill from Project Management And Data Analysis
09.2023 - 09.2023

University Overview

Skills

  • Contract Negotiation
  • Financial Planning
  • Budget Management
  • Program Management
  • Event Planning
  • Business Development
  • Stakeholder Relations
  • Organizational Leadership
  • Creating and Delivering Presentations
  • Strategic Planning
  • Raising Capital
  • Remote Team Management
  • Executive Performance Management
  • Articulate Communication
  • Budgeting and Cost Control
  • Staff Training
  • Project Bids
  • Improve Policies
  • Departmental Coordination
  • Fiduciary Management
  • Operational Analysis
  • Approachable and Outgoing
  • Inspirational Leadership
  • Charitable Donations
  • Industry Expertise
  • Expectation Management
  • Sustainability Improvement
  • Professional Integrity
  • Employee Motivation and Performance
  • International Trade
  • Investment Properties
  • Quality Control Planning
  • Profit Growth Strategies
  • Corporate Strategy and Development
  • Mission and Vision
  • People and Culture
  • Analytical and Critical Thinker
  • Innovative and Visionary
  • Board Oversight
  • Build Revenue Streams
  • Fundraising Management
  • Company Relations
  • TV Broadcasting
  • Administrative Office Operations
  • Project Oversight
  • Adaptable and Flexible
  • Media Coverage
  • Human Resource Information System (HRIS)
  • Systems Thinker
  • Attention to Quality
  • Change and Growth Management
  • Lean Methodology
  • Leadership and People Development
  • Balanced Work Ethic
  • Deployment Management
  • Management Team Leadership
  • Program Oversight
  • Defining Company Vision
  • Develop Business Structures
  • Effective Communicator and Public Speaker
  • Strategize Plans
  • Capital Expenditure Planning
  • Results Orientation
  • Strategic Partnership
  • Consulting

Timeline

Alison Education Centre
Diploma in Project Management; Certificates in Scrum Master Training, Data Analysis, Customer Service Skill from Project Management And Data Analysis
09.2023 - 09.2023
President and CEO
Enterprise Growth Centre
2023.05 - Current (2 years & 1 month)
Senior Customer Service Executive
01.2022
Special Adviser
Abia State, Abia State Government
05.2015 - 05.2023
Admission and Matriculation Board
07.2007 - 05.2015
Special Assistant, Chairman
All Progressives Grand Alliance, APGA
06.2003 - 07.2007
Executive Director
Renewed Hope Foundation
07.2002 - 07.2003
Personal Assistant
Nigeria National Assembly
02.2000 - 07.2002
Grammar School Nbawsi
High School Diploma
04.1993 - 09.1998
Abia State University
Bachelor of Arts - LL. B from Law
University of Abuja
Master of Science - M.Sc from Policy Analysis and Public Administration
Abia State University
Bachelor of Science - B.Sc from Government And Public Administration
Diploma from Project Management
Diploma from information management systems
Certificate in Data Analysis
Certificate in Customer Service Skills
Certificate in Scrum Master Training
Cisco Certificate in Introduction to Data Analysis

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CHINENYE NWAOGUAdmninistrator