I am a health care professional with a medical degree in optometry and post graduate MSc in Occupational Health and Safety. I have over 14 years' experience in both administrative and medical capacities with a proven ability to organize and effectively manage health care facilities. I am able to grasp new ideas and integrate them to achieve desired results,I am able to manage challenges and work under pressure. I have a history of consistently increasing productivity, providing confident and strong leadership focused on impactful results for the Organization. I possess excellent communication skills and have remained committed to continuous learning and professional development during the course of my career.
Hi, I’m
Chinenye Imo
REGINA,Saskatchewan
Summary
Overview
15
years of professional experience
1
Certification
Work History
Visio Eyecare Plus
Lead Optometrist
08.2016 - Current
Job overview
- Led day to day-to-day operations, working efficiently and productively with all team members.
- Consulting with patients to get detailed case history.
- Examined over 1,000 patient's eyes for abnormalities or ocular defects.
- Examine patients for signs and symptoms of general health condition.
- Prescribed eye glasses and contact lens.
- Perform preliminary ophthalmic exams and texting (Visual acuity, Auto-refraction , tonometry ,CVF , OCT, Keratometry etc.
- Worked with various Ophthalmologist to provide support to patients through pre and post operative process.
- Established patient counseling initiatives.
- Administered medication and topical treatment.
- Learned and adapted quickly to new technology and software applications.
- Exercised strong leadership and mentorship initiatives targeted to motivate and inspire colleagues.
- Effective time management abilities resulting in improved patients experience.
Visio Eyecare Plus
Clinic Director
08.2016 - Current
Job overview
- Articulate and communicate Corporate Vision of Company.
- Facilitate achievement of Corporate goals and set targets.
- Chief Patient Relations officer – Corporate Retainer.
- Organize/deliver outreach programs and health talks including execution of other special projects.
- Articulate and establish standardized operating procedure (SOP)s required to standardize and monitor service quality within our practice.
- Oversee Quality control in all facets of our practice
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Successfully negotiated client contract renewals to create increased revenue.
- Defined test protocols, quality assurance initiatives and clinic policies and procedures.
- Monitored number of patients wait times to create efficient flow of patients from check-in to check-out.
- Conducted frequent clinic walk-throughs to maintain safe work environment
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Developed marketing strategies to increase visibility and patient base
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
Novo Health Africa
Assistant Manager of Operations
12.2012 - 01.2014
Job overview
- Effective implementation of NHA client's service policy and procedure.
- Actively participated in customer engagements, health awareness and enlightenment campaigns.
- implemented systems to continuously improve service, reduce turnaround time and improve performance.
- Ensure that all problems relating to client's medical eligibility/benefits with hospitals are resolved on daily basis.
- Perform regular on spot assessment of hospitals, to conduct standard benchmarking and best practice studies in conjunction with regional business development efforts.
- Enhanced employee management by developing schedules, tracking time, and administering payroll
- Introduced new methods, practices, and systems to reduce turnaround time
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations
- Implemented new technology to streamline processes and improve operations
Redcare Health Services
Quality Assurance Executive
08.2012 - 12.2012
Job overview
- Worked in Reddington Hospital as personal relationship manager to diamond and platinum cardholders.
- Conducted daily ward rounds for our patients, monitored their welfare and made daily report to management.
- Scheduled appointments for diamond and platinum card holders and made weekly calls to monitor their welfare.
- Engaged and acquired new clients for company by direct engagements and referrals.
- Implemented customer complaint system and root-cause problem solving, decreasing customer complaints 75%.
- Planned, conducted and monitored testing and inspection of materials and finished product quality
- Identified training needs and organized training interventions to meet quality standards
Redcare Health Services
Corporate Service Executive
06.2012 - 07.2012
Job overview
- Provided support to clients, ensuring that contractual obligations are met.
- Worked with core business clients, building and maintaining current relationships, whilst identifying opportunities for new business.
- Followed through client renewal notices.
- Followed through prompt collection of annual premium payment due from policy holders.
- Attended to client's complaints and grievances.
- Acted as liaison manager to all companies assigned.
- Conducted introductory/welcome forums for new clients and health talk's for existing clients.
- Engaged and acquired new clients for Red care Health services ltd.
- Skilled at working independently and collaboratively in a team environment
Acuview Eye Clinic
Medical Officer/Clinic Manager
02.2008 - 07.2011
Job overview
- Worked in both administrative and medical capacities to ensure effective operations of the establishment.
- Coordinated staff work schedules to ensure adequate coverage.
- Provided counseling to high risk patients.
- Acted as clinic representative to companies who require retainer-ships with the clinic.
- Managed the books in line with the budget of the clinic.
- Supervised administrative procurement processes.
- Daily consultation.
- Quality assurance check for optical collaterals in line with pre-defined standards.
- Advised patients on different products and treatment options available at the clinic.
Education
University of ReginaRegina Saskachewan
Master of Administration from Leadership
07.2025
University Overview
Middlesex UniversityLondon United Kingdom
MSc from Occupational Safety Health & Environmental Management
05.2015
University Overview
Imo State UniversityOwerri Nigeria
Doctor of Optometry from Optometry
06.2006
University Overview
Skills
- Excellent communication and patient education skill
- Diagnostic testing
- Quality service awareness
- Attention to details and improving
- Problem solving
Certification
- Doctor of Optometry License - (Nigeria ) 2008 to date
HOBBIES
HOBBIES
I enjoy travelling and I am a history buff.
Additional Information
Additional Information
linkedin.com/in/chinenye-ezeihuaku-imo-84023519
Timeline
Lead Optometrist
Visio Eyecare Plus
08.2016 - Current
Clinic Director
Visio Eyecare Plus
08.2016 - Current
Assistant Manager of Operations
Novo Health Africa
12.2012 - 01.2014
Quality Assurance Executive
Redcare Health Services
08.2012 - 12.2012
Corporate Service Executive
Redcare Health Services
06.2012 - 07.2012
Medical Officer/Clinic Manager
Acuview Eye Clinic
02.2008 - 07.2011
University of Regina
Master of Administration from Leadership
Middlesex University
MSc from Occupational Safety Health & Environmental Management
Imo State University
Doctor of Optometry from Optometry
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