Chineme Ekeghalu
Saint John,NB
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
17
17
years of professional experience
Work History
General Labor Assistant
Kent Building Supplies
Saint John, NB
02.2024 - Current
- Maintained cleanliness and organization of warehouse environment.
- Loaded and unloaded goods from delivery trucks using hand-trucks or other moving equipment.
- Followed instructions given by supervisors regarding job assignments.
- Assisted with inventory control management tasks such as stock rotation, stock checks and labeling shelves.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Customer Service Sales Representative
Onestreet Consulting Limited
Awka, Nigeria
01.2015 - 01.2024
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Answered customer questions about products and services and recommended appropriate solutions.
- Developed strategies for improving the customer experience.
- Built sustainable relationships with customers through open communication.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Retail Sales Associate
Kelvray Resources Enterprise Nigeria
Awka, Nigeria
09.2007 - 10.2014
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Customer Service Officer
Union Bank of Nigeria Plc
Lagos, Nigeria
10.2006 - 08.2007
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
Education
Bachelor of Science - Banking And Finance
Abia State University
Uturu, Abia State, Nigeria09-2002
High School Diploma -
Federal Government College
Okigwe, Imo State, Nigeria06-1997
Skills
- Customer Service
- Willingness to Learn
- Recordkeeping Abilities
- Time Management
- Product Knowledge
- Problem-Solving Abilities
- Active Listening
- Interpersonal and Written Communication
- Teamwork and Collaboration
- Customer Relationship Management
References
References available upon request.
Timeline
General Labor Assistant
Kent Building Supplies
02.2024 - Current
Customer Service Sales Representative
Onestreet Consulting Limited
01.2015 - 01.2024
Retail Sales Associate
Kelvray Resources Enterprise Nigeria
09.2007 - 10.2014
Customer Service Officer
Union Bank of Nigeria Plc
10.2006 - 08.2007
Bachelor of Science - Banking And Finance
Abia State University
High School Diploma -
Federal Government College