CHINEDU XAVI NWAOBILOR
Cyber Security Analyst | Personal Support Worker
Montréal,QC
Summary
Developed critical cybersecurity skills in fast-paced, high-stakes environment, focusing on threat detection and risk mitigation. Transitioning into new field to leverage expertise in analyzing security vulnerabilities and implementing safeguards. Committed to applying analytical and problem-solving abilities to protect and enhance organizational information security.
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Personal Support Worker
Jewish General Hospital
11.2020 - Current
- Documented vitals, behaviors, and medications in client medical records.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cybersecurity Intern
Econfitness
10.2023 - 04.2024
- Contributed to end-user security awareness training programs, promoting a strong organizational security culture.
- Conducted regular audits of user accounts and access permissions, mitigating unauthorized access risks.
- Assisted in the development of cybersecurity policies and procedures to ensure compliance with industry standards.
- Enhanced network security by conducting vulnerability assessments and implementing recommended patches.
Customer Service Representative
TTEC
06.2019 - 11.2020
- Addressed customer service inquiries quickly and accurately
- Documented conversations with customers to track requests, problems and solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Open new BAN for customers and activate new lines
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
Customer Service Representative
Teleperformance
08.2018 - 03.2019
- Assisted approximately customers each with Product or Service questions or issues through inbound calls
- Cross-trained and provided back-up for other customer service representatives when needed
- Assisted customers with questions and concerns
- Created new processes and systems for increasing customer service satisfaction
- Established membership loyalty, executing flawless customer retail account management
- Completed continuing education and training programs for professional development
- Assisted customers with store and product complaints
- Outbound and inbound calls regarding in enrollment for new subscribers
- Account updates regarding billing and personal information
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Exceeded company standards by 13%, generating 50-60 daily successful customer phone calls 53% of the time
Caregiver/Personal Support Worker
Refine Home Health
07.2017 - 05.2018
- Monitored and reported clients' progress
- Administered necessary medications as directed by care plan
- Performed dressing changes under established protocols
- Practices safety, environmental, and/or infection control methods
- Provided care to the clients like bathing, grooming, ambulating, feeding and getting patients in and out of bed
- Set reminder for patients doctor's appointments
- Assisted with meal planning to meet nutritional plans
- Fostered independence in disabled individuals while closely monitoring safety at all times
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
Customer Service Representative
MTN TELECOMMUNICATIONS
02.2015 - 12.2015
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Performed market research surveys amongst client base on feedback on sales techniques, follow-up methods and quality of after sales service
- Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly
- Served as company's bilingual agent [english language] and [Igbo Language] Customer Service Representative
- Cross-trained and provided back-up for other customer service representatives when needed
- Improving customer service based on client feedback through the development of new policies and procedures Successfully handled all public relations issue
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Evaluated customer account information to assess current issues and determine potential solutions
Education
Bachelor Of Arts - Public Relations And Human Management
Imo State University
Owerri, Imo State 09.2011 - 05.2015
High School Diploma - undefined
Ara Secondary School
Okuku, Imo State 01.2005 - 04.2011
Skills
Vulnerability assessment
undefinedCertification
CompTIA Security+ - CompTIA.
Timeline
CompTIA Security+ - CompTIA.
03-2025
Google Cyber Security Training
04-2024
Cybersecurity Intern
Econfitness
10.2023 - 04.2024
Personal Support Worker
Jewish General Hospital
11.2020 - Current
Customer Service Representative
TTEC
06.2019 - 11.2020
Customer Service Representative
Teleperformance
08.2018 - 03.2019
Caregiver/Personal Support Worker
Refine Home Health
07.2017 - 05.2018
Customer Service Representative
MTN TELECOMMUNICATIONS
02.2015 - 12.2015
Bachelor Of Arts - Public Relations And Human Management
Imo State University
09.2011 - 05.2015
High School Diploma - undefined
Ara Secondary School
01.2005 - 04.2011
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