CHINEDU STEPHEN NWANEGBO
Edmonton,AB
Summary
Multifaceted IT specialist with over 15 years of experience in both software and hardware for computers. Skilled in aligning user needs with system development objectives, ensuring effective technical solutions for business goals. Capable of collaborating with senior management to manage client specifications and help create policies and best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Town of Morinville
10.2022 - 04.2025
- Experience managing software support, including Microsoft Azure, M365 (Exchange, Microsoft Office), ArcGIS, DocuShare, MDM-VMware Workspace ONE and Adobe Admin Console.
- Domain Admin experience with MS Active Directory Service (ADS), folder permissions, organizational units, group policy, backup/recovery, DNS, SharePoint, DHCP, and Print Server.
- Installing, configuring, and deploying computer hardware, software, printers, and scanners.
- Configuring FOB access with Babyware security software to grant access to all employees and contractors accessing the Town’s buildings.
- Resolving tickets using Spiceworks, ConnectWise, ServiceDesk Plus, and Teams.
- Creating clear documentation for end users and support team members.
- Being on-call on weekends to monitor network infrastructure and resolve tickets during incidents.
- Prioritizing incident tickets based on the organization’s hierarchy and structure.
Printer Engineer & Support Technician
Government of Alberta
05.2020 - 09.2022
- Resolved any technical issues related to computer systems, hardware, and computer peripherals.
- Experience in handling all kinds of printer repair and maintenance.
- Install and reinstall software packages and updates.
- Create a quote for parts order via ConnectWise and ServiceNow.
- Resolve issues via telephone, Teams, and Skype for Business.
- Experienced in using ITSM (Remedy) ticketing to close all kinds of tasks.
- Remotely access the remote user’s PC to add or remove software and troubleshoot problems related to both the PC & printer.
IT Field Support Technician
Government of Canada
03.2022 - 06.2022
- Managing the MDM using End-point Central ManageEngine to setup phones, tablets and iPads.
- Deployed more than 350 computers, docking stations and peripherals under 8 days.
- Resolving ticketing and updating ITSM as required.
- Asset recovering.
- Printer repairs of all kinds.
- Break-fix – replacing motherboard, hard drive, and laptop’s screen, and etc.
- Wiping hard drives using Blancco.
Desktop Support
City of Spruce Grove
07.2019 - 03.2020
- Configuration & imaging of all the PC based on the City of Spruce image-standard.
- Using PDQ to deploy images and install software remotely.
- Deployed Windows 10 PC to all the City of Spruce Grove departments.
- Using Outlook to schedule an appointment with each user for PC deployment.
- Managing all problems/issues related to Windows profile, Microsoft Office Suite and miscellaneous Applications along with any other OS-level issues & Desktop PC.
Configuration Technician
MICROSERVE IT COMPANY
11.2014 - 01.2019
- Improved procedures by updating support documentation to include industry best practices and methods.
- Apple, Samsung & Chromebook configurations.
- Performed upgrades, installed updates, and assisted office staff with computer application questions, network management and monitoring.
- Ensured that all backups were carried out and that all data was safe and secure.
- Recommended computer products and applications to improve productivity.
- Walked employees through a step-by-step process for troubleshooting hardware issues.
- Installed and maintained the company’s computer systems, POS, scanners, printers and servers.
- Troubleshooting and repair of computers, cabling and network-related issues.
- Performed IMAC requests (install, move, add, change) of computer equipment and/or software.
- Managing MDT network on VM & Software triage on various OS.
- Work proactively to ensure that all service delivery is aligned with the city’s needs.
Education
Post Graduate Diploma - Internet Programming Database Management
Lambton College Toronto
01.2015
Skills
- Strong analytical, problem-solving, organizational and customer service skills
- Good knowledge of Active Directories, LAN, WAN, firewalls, DNS, DHCP, Switches, Teams and Routers
- Solid technical knowledge of SCCM, Windows 10, 11, Office 365 and SharePoint
- Skilled in prioritizing effectively and ability to work under pressure as well
- Excellent communication and interpersonal skills with ability to develop and maintain relationships and confidentiality
- Excellent telephone skills and good ability to use Remote Access
- Strong knowledge of viruses’ application glitches and hardware issues
- Patient and able to walk customers through troubleshooting and repair process
- Problem-solving
- Time management
Accomplishments
- Successfully led a team of up to 30 contract staff to facilitatethe City of Edmonton's substantial relocation from its occupied buildings to the new office knownas the ICE District in downtown Edmonton.
- We relocated approximately 10,000 computers, 19,800 monitors, and over 1000 printers.
Certification
- CompTIA A+ CE 2025
- Lenovo PC repair certified
- Dell & HP printer certificates.
Languages
English
Full Professional
Timeline
IT Support Analyst
Town of Morinville
10.2022 - 04.2025
IT Field Support Technician
Government of Canada
03.2022 - 06.2022
Printer Engineer & Support Technician
Government of Alberta
05.2020 - 09.2022
Desktop Support
City of Spruce Grove
07.2019 - 03.2020
Configuration Technician
MICROSERVE IT COMPANY
11.2014 - 01.2019
Post Graduate Diploma - Internet Programming Database Management
Lambton College Toronto
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