CHINEDU OGBALUBI
Windsor,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Broker
Travel Guardian Insurance
Amherstburg, ON
07.2023 - Current
- Respond to Online clients Quotes
- Shopped around to find client's the best coverages that suited them
- Modified and made changes to client's accounts
- Dealt with all customer's insurance accounts and coverages.
- Developed insurance policies and programs to meet customer needs.
- Conducted market research to identify competitive rates for clients.
- Assessed client risk profiles and recommended appropriate coverage plans.
- Provided advice to customers on insurance-related matters.
- Analyzed financial data related to insurance products to ensure accuracy of information.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Performed administrative tasks such as preparing invoices, updating records.
- Identified opportunities for cross-selling additional products or services.
Insurance Broker
TD-Insurance
Toronto, ON
01.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Dealt with all customer's insurance accounts and coverages
- Processed and issued new clients Insurance coverages for both Home and auto
- Helped customers with solutions and modified changes on their insurance coverage
- Handled insurance coverages Payments
- Managed Claims from client's accounts.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Assessed risk factors of clients to determine appropriate coverage levels.
- Facilitated the submission and processing of insurance claims.
- Resolved customer inquiries regarding billing issues or coverage discrepancies.
- Provided general administrative support to staff members.
Customer Advisor/ Admin
PAYPAL
Toronto, OH
06.2021 - 10.2022
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes
- Documented customer interactions in internal database to maintain complete customer service history.
- Organized and maintained filing systems for confidential documents, correspondence, and reports..
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
Sales Canvasser
Celfa Furniture
Windsor, ON
10.2017 - 05.2019
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales
- Traveled by foot or automobile to deliver or sell merchandise or services
- Used scripts or persuasive sales techniques to convince clients in purchasing food product
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Customer Service Rep/Admin Rep
Freedom Mobile
Windsor, ON
04.2015 - 09.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records..
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Education
License in LLQP - Accident & sickness
Insurance Institute Ontario GTA
Durham, ON09.2023
License in OTL -
Insurance Institute Ontario GTA
01.2022
Bachelor of Arts in Fine Arts -
University of Windsor
08.2020
Associate of Arts -
Windsor Career College
MBA - Mini Mba Project Management
Tekedia Institute
Skills
- Ability to successfully initiate and accomplish projects
- Insurance Knowledge
- Insurance Collections
- Adaptable to change and learn quickly, continuous learning philosophy
- Insurance Terminology
- Insurance Background
- Excellent organizational and prioritizing skills
- Skillful in analyzing and decision making
- Hardworking and dedicated to finishing all tasks accurately and on time
- Complaint handling and resolution
- Customer advocate
- Sales Presentations
- Commission-based sales experience
- Excellent communication skills
- Driven
- Customer Service
- Project Management
- MS Office
- Administrative Support
- Document Management
- Work Planning and Prioritization
Certification
- LLQP, Present
- OTL, Present
Affiliations
- Visual /graphic design Workshop for Tulsa
Timeline
Insurance Broker
Travel Guardian Insurance
07.2023 - Current
Insurance Broker
TD-Insurance
01.2022 - 12.2022
Customer Advisor/ Admin
PAYPAL
06.2021 - 10.2022
Sales Canvasser
Celfa Furniture
10.2017 - 05.2019
Customer Service Rep/Admin Rep
Freedom Mobile
04.2015 - 09.2017
License in LLQP - Accident & sickness
Insurance Institute Ontario GTA
License in OTL -
Insurance Institute Ontario GTA
Bachelor of Arts in Fine Arts -
University of Windsor
Associate of Arts -
Windsor Career College
MBA - Mini Mba Project Management
Tekedia Institute
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