Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHINEDU ADUBASIM

Etobicoke,Canada

Summary

Dedicated and results-driven Senior Salesforce Administrator with 6 plus years of experience optimizing Salesforce environments, specializing in Service Cloud. Adept at providing day-to-day maintenance, user support, and implementing continuous improvements to enhance system functionality. Strong problem-solving skills and a collaborative mindset to effectively address system changes and user needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

NPower Canada
Canada, Canada
10.2021 - Current
  • Handling all basic administrative functions including but not limited to account maintenance, creating reports and dashboard
  • Managing salesforce.com data feeds and integrations, schedule data export on a weekly basis
  • Implementing new salesforce development requests under the direction of QA and Evaluation lead
  • Overseeing data entry, processing and cleaning as required for platform maintenance and to provide end user support
  • Staying up to date with salesforce releases and functions, flagging potential issues and providing recommendations for process improvements
  • Delivering salesforce trainings, job aids and onboarding to new and current users monthly
  • Ensuring best practices for CRM administrative and data management are implemented and followed for salesforce and integrated systems and applications, including security protocols, backup procedures, and quality assurance
  • Gathering requirements and proposing technical solutions to the business
  • Creating a platform roadmap and defining priorities for the business
  • Implementing Salesforce configuration changes including Salesforce approval process, flows, assignment rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings
  • Proactively maintaining the system including Security Reviews, Release Updates, Health Check, and Optimizer
  • Working with integrated applications such as (Formstack, Blackboard, etc.)
  • Testing changes in a staging environment before deploying to Production.

Salesforce Administrator

EON Smartworks
London, UK
04.2017 - 07.2021
  • Control data access and maintain security
  • Expertise in building and maintaining Salesforce reports and dashboards to provide actionable insights for sales, marketing, and management teams
  • Proven ability to troubleshoot and resolve user issues, provide training and support, and drive user adoption of Salesforce
  • Solid understanding of data management, including data import/export, data cleansing, and data quality assurance
  • Worked with Sales team to discover ways to view and work with leads and opportunities from the start of the sales process through closing of deals using Path and Kanban
  • Identified and established user stories, scope/parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
  • Regularly translated conceptual customer requirements into functional requirements clearly and comprehensibly for developers and project team
  • Worked with business teams in conducting User Acceptance Testing, handling sprints as and when due
  • Worked with Salesforce Developers in creating and maintaining automation processes on the Force.com platform to support and enhance the overall service delivery
  • Aided CPQ implementation to improve productivity and speed up the sales process
  • Responsible for Configuring price books, quote templates and contracts to help sales reps push products
  • Ensuring Salesforce org is secure, and users can log in quickly and easily by implementing secure identity with Two-Factor Authentication and Salesforce Authenticator
  • Implemented service cloud messaging using two-way digital messaging for customers to improve service by connecting customers directly with agents through messaging apps like Facebook or direct SMS
  • Regularly handled technical reporting for clients
  • Successfully managed and unlocked user accounts, reset passwords, dealt with SSO, two-factor authentication and certificate problems
  • Successfully imported thousands of new leads and contacts, created new user profiles, ran data loads in support of business needs and monitored access levels
  • Helped users develop or fine-tune reports and dashboards to yield meaningful metrics as per business requirements
  • Supported CRM Specialist in troubleshooting email campaigns, workflows, approval cycles, or auto-responders
  • Successfully setup communities as required, such as connecting employees, customers, partners with needed data and records
  • Responsible for data modeling, data management, duplicate management, Import and export with data management tools for organizational users on the Salesforce platform
  • Administering service cloud and automated case management tools to improve organizational daily operations
  • Implemented custom, automated, multi-channel case routing system
  • Performed administrative duties such as creating custom objects, adding custom fields, and creating relationships between objects, and other tasks when needed
  • Outlined the organization hierarchy and created profiles, roles accordingly in salesforce, also worked on visibility and security settings as required
  • Trained and helped users understand new features/functionality to increase adoption
  • Designed and deployed the custom objects, identified the lookup and master-detail relationships
  • Technologies used: Apex, Salesforce Lightning Experience, and Process Builder.

Procurement Specialist

Dilim World Concept Limited
02.2016 - 03.2017
  • Responsible for all the purchases of product and services in the organization
  • Tasked with reviewing and analyzing all options available to the organization and approving the best product and services with the lowest prices
  • Tasked with looking for interested suppliers and negotiating the best deal for the organization
  • Always Making sure that the suppliers are always happy because they are stakeholders to the business
  • Maintaining accurate record of all purchased items in the organization
  • Managing the inventories of all products and services of the organization
  • Prepared purchase orders to meet requests of different internal departments and sent copies to relevant suppliers
  • Reviewed arriving shipments to verify proper fulfillment and goods' compliance with established specifications
  • Maintained, prepared, and reviewed price lists and purchasing files and reports
  • Identified inventory issues and coordinated resupplies to keep levels within optimal minimum and maximum benchmarks.

Education

Master of Science - Procurement, Logistics and Supply Chain Management

Bachelor of Science - Marketing

Skills

  • Salesforce CRM
  • Salesforce Lightning
  • Sales Cloud
  • Service Cloud
  • Workflow and Process Automation
  • Data Management
  • Reports and Dashboards
  • User Support and Training
  • Third-Party Integrations
  • Data Migration
  • Creative thinking
  • Multitasking
  • Teamwork and collaboration
  • Good communication skill
  • Problem solving customer service
  • Active Listener
  • Good Leadership
  • Management skill

Certification

  • Salesforce Associate Certification
  • Salesforce Administrator certification
  • Salesforce Advanced Administrator Certification
  • Salesforce Platform App Builder Certification
  • Salesforce Business analyst Certification
  • Scrum Master Certification

References

Available on Request

Timeline

Salesforce Administrator

NPower Canada
10.2021 - Current

Salesforce Administrator

EON Smartworks
04.2017 - 07.2021

Procurement Specialist

Dilim World Concept Limited
02.2016 - 03.2017

Master of Science - Procurement, Logistics and Supply Chain Management

Bachelor of Science - Marketing

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CHINEDU ADUBASIM