CHINEDU ADUBASIM
Etobicoke,Canada
Summary
Dedicated and results-driven Senior Salesforce Administrator with 6 plus years of experience optimizing Salesforce environments, specializing in Service Cloud. Adept at providing day-to-day maintenance, user support, and implementing continuous improvements to enhance system functionality. Strong problem-solving skills and a collaborative mindset to effectively address system changes and user needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
NPower Canada
Canada, Canada
10.2021 - Current
- Handling all basic administrative functions including but not limited to account maintenance, creating reports and dashboard
- Managing salesforce.com data feeds and integrations, schedule data export on a weekly basis
- Implementing new salesforce development requests under the direction of QA and Evaluation lead
- Overseeing data entry, processing and cleaning as required for platform maintenance and to provide end user support
- Staying up to date with salesforce releases and functions, flagging potential issues and providing recommendations for process improvements
- Delivering salesforce trainings, job aids and onboarding to new and current users monthly
- Ensuring best practices for CRM administrative and data management are implemented and followed for salesforce and integrated systems and applications, including security protocols, backup procedures, and quality assurance
- Gathering requirements and proposing technical solutions to the business
- Creating a platform roadmap and defining priorities for the business
- Implementing Salesforce configuration changes including Salesforce approval process, flows, assignment rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings
- Proactively maintaining the system including Security Reviews, Release Updates, Health Check, and Optimizer
- Working with integrated applications such as (Formstack, Blackboard, etc.)
- Testing changes in a staging environment before deploying to Production.
Salesforce Administrator
EON Smartworks
London, UK
04.2017 - 07.2021
- Control data access and maintain security
- Expertise in building and maintaining Salesforce reports and dashboards to provide actionable insights for sales, marketing, and management teams
- Proven ability to troubleshoot and resolve user issues, provide training and support, and drive user adoption of Salesforce
- Solid understanding of data management, including data import/export, data cleansing, and data quality assurance
- Worked with Sales team to discover ways to view and work with leads and opportunities from the start of the sales process through closing of deals using Path and Kanban
- Identified and established user stories, scope/parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
- Regularly translated conceptual customer requirements into functional requirements clearly and comprehensibly for developers and project team
- Worked with business teams in conducting User Acceptance Testing, handling sprints as and when due
- Worked with Salesforce Developers in creating and maintaining automation processes on the Force.com platform to support and enhance the overall service delivery
- Aided CPQ implementation to improve productivity and speed up the sales process
- Responsible for Configuring price books, quote templates and contracts to help sales reps push products
- Ensuring Salesforce org is secure, and users can log in quickly and easily by implementing secure identity with Two-Factor Authentication and Salesforce Authenticator
- Implemented service cloud messaging using two-way digital messaging for customers to improve service by connecting customers directly with agents through messaging apps like Facebook or direct SMS
- Regularly handled technical reporting for clients
- Successfully managed and unlocked user accounts, reset passwords, dealt with SSO, two-factor authentication and certificate problems
- Successfully imported thousands of new leads and contacts, created new user profiles, ran data loads in support of business needs and monitored access levels
- Helped users develop or fine-tune reports and dashboards to yield meaningful metrics as per business requirements
- Supported CRM Specialist in troubleshooting email campaigns, workflows, approval cycles, or auto-responders
- Successfully setup communities as required, such as connecting employees, customers, partners with needed data and records
- Responsible for data modeling, data management, duplicate management, Import and export with data management tools for organizational users on the Salesforce platform
- Administering service cloud and automated case management tools to improve organizational daily operations
- Implemented custom, automated, multi-channel case routing system
- Performed administrative duties such as creating custom objects, adding custom fields, and creating relationships between objects, and other tasks when needed
- Outlined the organization hierarchy and created profiles, roles accordingly in salesforce, also worked on visibility and security settings as required
- Trained and helped users understand new features/functionality to increase adoption
- Designed and deployed the custom objects, identified the lookup and master-detail relationships
- Technologies used: Apex, Salesforce Lightning Experience, and Process Builder.
Procurement Specialist
Dilim World Concept Limited
02.2016 - 03.2017
- Responsible for all the purchases of product and services in the organization
- Tasked with reviewing and analyzing all options available to the organization and approving the best product and services with the lowest prices
- Tasked with looking for interested suppliers and negotiating the best deal for the organization
- Always Making sure that the suppliers are always happy because they are stakeholders to the business
- Maintaining accurate record of all purchased items in the organization
- Managing the inventories of all products and services of the organization
- Prepared purchase orders to meet requests of different internal departments and sent copies to relevant suppliers
- Reviewed arriving shipments to verify proper fulfillment and goods' compliance with established specifications
- Maintained, prepared, and reviewed price lists and purchasing files and reports
- Identified inventory issues and coordinated resupplies to keep levels within optimal minimum and maximum benchmarks.
Education
Master of Science - Procurement, Logistics and Supply Chain Management
Bachelor of Science - Marketing
Skills
- Salesforce CRM
- Salesforce Lightning
- Sales Cloud
- Service Cloud
- Workflow and Process Automation
- Data Management
- Reports and Dashboards
- User Support and Training
- Third-Party Integrations
- Data Migration
- Creative thinking
- Multitasking
- Teamwork and collaboration
- Good communication skill
- Problem solving customer service
- Active Listener
- Good Leadership
- Management skill
Certification
- Salesforce Associate Certification
- Salesforce Administrator certification
- Salesforce Advanced Administrator Certification
- Salesforce Platform App Builder Certification
- Salesforce Business analyst Certification
- Scrum Master Certification
References
Available on Request
Timeline
Salesforce Administrator
NPower Canada
10.2021 - Current
Salesforce Administrator
EON Smartworks
04.2017 - 07.2021
Procurement Specialist
Dilim World Concept Limited
02.2016 - 03.2017