Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chinecherem Gabriella Adindu Paul

Winnipeg,MB

Summary

Proven Customer Service Representative at Outsource Nigeria, adept in problem-solving and active listening, significantly enhanced customer loyalty and team efficiency. Leveraged critical thinking and complaint handling skills to resolve conflicts and improve service outcomes, fostering positive relationships and repeat business. Demonstrated commitment to results through strategic customer engagement and effective team collaboration.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Outsource Nigeria
10.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Sales Associate

Eagles Fashion House
10.2021 - 04.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Bachelor of Arts - Criminal Justice

University of Winnipeg
Winnipeg, MB
06.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Outsource Nigeria
10.2022 - 07.2023

Sales Associate

Eagles Fashion House
10.2021 - 04.2022

Bachelor of Arts - Criminal Justice

University of Winnipeg

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Chinecherem Gabriella Adindu Paul