Summary
Overview
Work History
Education
Skills
Publications
Languages
Certification
Work Availability
References
Timeline
Hi, I’m

CHINCHU MARY JOSE

Toronto,Ontario
CHINCHU MARY JOSE

Summary

Program Coordinator with experience in program coordination, administration, training, recruiting, and customer support with exceptional dedication to work. Ability to work in a very stressful environment. Ability to multitask. Exceptional attention to detail. Focused on developing a positive work environment through effective communication. Can work alone and as a team member.

Overview

6
years of professional experience
1
Certification

Work History

Klarna FinTech, Teleperformance
Ontario, Canada

Technical User Support Advisor
05.2022 - Current

Job overview

  • Interact across multiple communication channels with digital users experiencing difficulties with software and mobile applications to analyze and identify the root cause of underlying issues implement solutions and provide users with guidance and training
  • Conflict resolution skills, de-escalating situations with understanding and resourcefulness
  • Handle and carefully respond to customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action promptly
  • Train customer support representatives
  • Manage applications, research information, review, and process various orders, payments, and requests by customers
  • Support users with the installation and navigation of software and mobile applications

JG Institute of English and Professional Studies
Ahmedabad, India

Program Coordinator
11.2018 - 03.2022

Job overview

  • Assist with planning and coordination of programs and their activities
  • Monitor implementation of program policies and practices
  • Manage staff work assignments, workloads, and work schedules
  • Oversee the program budget, including tracking billing, payments, and other financial transactions
  • Schedule and organize program-related meetings and events
  • Create and maintain program records, reports, presentations and proposals
  • Manage marketing and communications (media relations, social media)Preparing financial reports, presentations, memorandums, proposals
  • Coordinated office administrative procedures and reviewed, evaluated, and implemented new procedures
  • Assisted with drafting business plans, sales pitches, presentations, reference material, and other documents as required
  • Organized, coordinated, and managed a student exchange program in collaboration with the University of Hyogo, Japan
  • Facilitated educational workshops, meetings, seminars and conferences associated with program and recorded meeting minutes.
  • Participated in the development of new programs or modifications to existing programs.
  • Responded promptly to inquiries from stakeholders concerning various aspects of programming initiatives.

CXO Partners
Ahmedabad, India

Talent Acquisition Specialist
10.2017 - 10.2018

Job overview

  • Collaborated with hiring managers to develop job analyses, job descriptions, and job postings that accurately and effectively communicate the needs and requirements of the role
  • Utilized recruiting platforms to source diverse and qualified candidates
  • Scheduled, coordinated, and conducted interviews and follow-up discussions with candidates
  • Coordinated and facilitated all milestones of the recruitment and selection process and was the primary contact for candidates
  • Managed the offer process by drafting offer letters, coordinating signatures, extending offers to candidates, and negotiating offers
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Assisted in the development of recruiting strategies to attract qualified applicants.

Education

APJ Abdul Kalam Technological University
Kerala, India

Master of Technology in Construction Engineering And Management
05.2017

University Overview

GPA: 8.2

  • Thesis: Prediction of Cost of Quality Using Artificial Neural Network in Construction Projects
  • Thesis: Critical Factors Influencing Quality Performance in Construction Projects

Karunya Institute of Technology And Sciences
Tamil Nadu, India

Bachelor of Technology in Civil Engineering
05.2015

University Overview

GPA: 7.6

  • Thesis: An Experimental Study For The Removal Of Water Hardness By Natural And Recycled Adsorbents

Skills

  • Administration
  • Program development
  • Delegating tasks
  • Payment handling
  • Recruiting
  • Communication
  • Conflict Resolution
  • Problem-Solving
  • Written communication skills
  • Teamwork
  • Time Management
  • Data Entry
  • Google Workspace
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Canva
  • Social Media Management
  • Outlook
  • AutoCAD
  • Customer Support
  • Sales Force
  • Technical support expertise

Publications

Publications

Co-Authored and published 'Life Skills: The Wabi-Sabi Way' ISBN:9789881072103.

Languages

English
Native/ Bilingual
Malayalam
Native/ Bilingual
Tamil
Professional
Hindi
Professional

Certification

  • Certified in Standard First Aid & CPR/AED level C
Availability
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sunday
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References

References
References available upon request.

Timeline

Technical User Support Advisor
Klarna FinTech, Teleperformance
05.2022 - Current
Program Coordinator
JG Institute of English and Professional Studies
11.2018 - 03.2022
Talent Acquisition Specialist
CXO Partners
10.2017 - 10.2018
APJ Abdul Kalam Technological University
Master of Technology in Construction Engineering And Management
Karunya Institute of Technology And Sciences
Bachelor of Technology in Civil Engineering

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