Summary

Overview

Work History

Education

Skills

Languages

Timeline

Chinchin Qianqian Yang

Markham

Summary

Permanent residence, fluent in Mandarin and English. Grew and raised in family factory environment in Shanghai, Expertise in sales, marketing developments and customer relationships. Event management professional. Dedicated, self-motivated, have over 3 years of international sales experience (Traveled and attended exhibitions in Germany, Denmark, USA, Italy and other countries), complemented by 5 years of customer service experience. Assisted with more than 10 international projects in 500 fortune companies over the past years. Excellent team player, ability to work under pressure in fast-paced environment. Quick learner, well-organized professional individual with a strong work ethic.

Overview

years of professional experience

Work History

Inforce Specialist/Branch Office Coordinator

Canada Life

08.2023 - 12.2024

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Owner of Lottery Kiosk in FreshCo

Self-own/Manitoba Liquor and Lotteries

01.2022 - 01.2023

Managed day-to-day kiosk operations.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Owner

Owner of Meimei Savory Shanghai Food Co;Ltd.

12.2021 - 12.2023

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Secured high-profile media coverage for key company announcements, enhancing brand reputation among stakeholders.

Administrative Assistant

Wildnorth International

09.2020 - 10.2021

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Sales/Field Marketing Development Manager

Shanghai Zhong Li Automatic Machine Manufacturing Co;Ltd.

01.2016 - 01.2020

Strengthened relationships with key clients through regular communication, networking events, and personalized outreach initiatives.
Managed trade show presence, enhancing brand reputation within the industry.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Built relationships with customers and community to promote long term business growth.
Secured high-profile media coverage for key company announcements, enhancing brand reputation among stakeholders.

Executive Assistant/Meeting Coordinator in Strategic Sourcing

Cargill Investment China Co;Ltd.

01.2012 - 01.2016

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.

Food Court Operating Lead

Six Flags Discovery Kingdom

01.2011 - 01.2012

Arranged service work and managed maintenance logs on foodservice equipment.
Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or fraud.
Reduced employee turnover rate by implementing effective training programs and fostering a positive work environment.
Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
Kept up-to-date with industry trends and best practices by attending relevant conferences, workshops, and networking events to continuously improve food court operations.