Chinaza Dimaka
North York,Canada
Summary
Proactive and adaptable professional with hands-on experience in managing customer relationships and tackling challenges head-on. Excels at creatively solving problems and bringing fresh ideas to the table while keeping results in focus. Recognized for flexibility and commitment, driven to make a meaningful impact and contribute to the team and organization's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Machine Operator
Vinyl Pro
02.2022 - 03.2024
- Managed and controlled the machinery during the processing periods to ensure consistent and effective production.
- Admired people, friendliness, and willingness to help are some of the most significant characteristics the individual displayed along with others.
- Reported proper information of production to analyses and improve where necessary. I was tasked with the performance of the production processes such as documentation and continuous improvement.
- I was able to work independently and collaboratively in a group setting.
- I kept the distribution of the project status update letters to the supervisors in an open communication line with them regarding a possible delay or any concern that might affect the production timelines.
- Besides operating machinery on a day-to-day basis, industry-specific skills are also the key to an individual's participation in a great number of different projects.
- Deciduously aligning machine schedules and managing workflows, I achieved record-breaking production levels.
- Supervised machines during operations and detected sounds of problems or excessive fine-tuning, causing corrections to the machines.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
07.2020 - 09.2021
- Adhered to customer queries for products, services, and company data.
- Kept comprehensive documentary evidence of customer encounters as a means of ensuring follow-up and thus finding solutions to the issues.
- Studied product specifications which enabled me to give proper recommendations depending on the customer's particular needs.
- Took part in sales escalation through upselling of products and services as per individualized customer requirements.
- Gave coaching and mentoring lessons to new employees which contributed to their integration with the team.
- Decreased resolution time through efficient problem-solving skills for customer complaints.
- Revised the approach of customer service to the most important customers so that all their unique demands were fulfilled.
- Dealt with escalated cases from customers, reviving the trust of customers in the company's dedication to service excellence company's commitment to service excellence.
Education
Honor Bachelor - Information Technology
York university
North York, ON12.2024
General Science - English, Maths, Chemistry, Physics, Biology, Economics
Nnamdi Azikiwe Secondary School
06.2019
Skills
- Warehouse Operations
- Inventory Management
- Safety Awareness
- Problem Solving
- Good communication
- Computer skills
- Teamwork and collaboration
- Machine programming
- Attention to detail
- Preventive Maintenance
- Complaint handling
- Critical thinking
- Decision-making
- Task prioritization
Certification
- Driver's License, 06/01/27
- First Aid/CPR/AED Certificate, 10/01/26
- Security Guard Licence, 07/01/26
- Use of Force Certificate, 10/01/25
Languages
English
Professional Working
Igbo
Native or Bilingual
Hobbies and Interests
- Travel
- Sports
- Reading
- Research
- Language and Culture
- Photography
- Volunteering for Community Events
Refrence
Available upon request
Timeline
Machine Operator
Vinyl Pro
02.2022 - 03.2024
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
07.2020 - 09.2021
General Science - English, Maths, Chemistry, Physics, Biology, Economics
Nnamdi Azikiwe Secondary School
- Driver's License, 06/01/27
- First Aid/CPR/AED Certificate, 10/01/26
- Security Guard Licence, 07/01/26
- Use of Force Certificate, 10/01/25
Honor Bachelor - Information Technology
York university
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