CHIN-NAN LEE
Surrey,BC
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
Caesar Banquiao Hotel
05.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Line Cook
Yakitori Teppanyaki & Grill
11.2020 - 08.2021
Line Cook
Brass Monkey American Bistro
12.2017 - 02.2020
Line Cook
Toasteria Cafe
04.2015 - 05.2017
Line Cook
Cosi-Cosi Italian Bistro
04.2014 - 03.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Monitored food quality and presentation to maintain high standards.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Public Area Cleaner
Regency Hotel Taipei
03.2012 - 06.2012
- Collaborated effectively with fellow Public Area Cleaners to maintain the cleanliness of multiple venues within tight schedules.
- Upheld visual appeal of outdoor patios through regular sweeping, raking leaves, pressure washing surfaces, and arranging furniture neatly.
- Actively participated in staff meetings and trainings to stay informed on the latest cleaning practices and safety protocols.
- Improved accessibility for guests with disabilities by maintaining clean ramps, elevators, and designated parking spots on a daily basis.
- Consistently met brand standards for cleanliness during surprise inspections from corporate managers or representatives.
- Reduced health and safety risks by promptly addressing spills, debris, and other hazards in high-traffic areas.
- Increased overall appearance of common spaces with thorough cleaning of carpets using industrial machinery as needed.
Laundry Operator Service
Windser Bur Massage
04.2011 - 09.2011
- Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
- Assisted customers with inquiries or concerns, ensuring positive experiences and repeat business.
- Reduced garment damage by properly handling delicate fabrics throughout the laundering process.
Fine Dining Hostess
No. 6 Cut & Bite
12.2010 - 01.2011
- Assisted in training new hostess staff, leading to improved team efficiency and superior guest service.
- Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.
- Managed cash transactions accurately while processing payments for completed dining experiences.
- Ensured timely seating of guests by effectively managing reservation system and table assignments.
Education
Bachelor of Science - Hotel And Restaurant Management
Far Eastern University - Manila
Philippines04.2014
Skills
- Cross-cultural communication
- Multitasking and Prioritizing
- Guest Service and Support
- Health and safety compliance
- Deep Cleaning Protocols
- Work Planning and Organization
- Time Management
- Attention to Detail
- Professional Attitude
- Reliable and Trustworthy
- Food safety knowledge
- Team Coordination
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Tagalog
Native or Bilingual
Timeline
Housekeeping Room Attendant
Caesar Banquiao Hotel
05.2022 - Current
Line Cook
Yakitori Teppanyaki & Grill
11.2020 - 08.2021
Line Cook
Brass Monkey American Bistro
12.2017 - 02.2020
Line Cook
Toasteria Cafe
04.2015 - 05.2017
Line Cook
Cosi-Cosi Italian Bistro
04.2014 - 03.2015
Public Area Cleaner
Regency Hotel Taipei
03.2012 - 06.2012
Laundry Operator Service
Windser Bur Massage
04.2011 - 09.2011
Fine Dining Hostess
No. 6 Cut & Bite
12.2010 - 01.2011
Bachelor of Science - Hotel And Restaurant Management
Far Eastern University - Manila
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