Summary
Overview
Work History
Education
Skills
Timeline
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Chimme Dolma

Toronto,ON

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

9
9
years of professional experience

Work History

Parka Specialist (Sales)

Moose Knuckles Canada Yorkdale
North York, ON
03.2018 - 11.2021
  • Delivered personalized, luxury-level service in a 2,750 sq. ft. retail space, creating memorable in-store experiences that encouraged repeat visits.
  • Successfully processed high-value transactions with precision, maintaining accuracy and trust with luxury clientele.
  • Achieved over $750,000 in annual sales by using consultative selling techniques, and cultivating strong client relationships.
  • Increased client retention by proactively following up post-purchase to ensure satisfaction, and introduce new product offerings.
  • Enhanced team performance by designing and leading training sessions that equipped new hires with brand knowledge and sales best practices.

Client Care & Service Administrator

Rolex at Raffi Jewellers Yorkdale
North York, ON
07.2024 - 07.2025
  • Welcomed and engaged clients in a luxury showroom, setting a professional and inviting tone to encourage browsing and purchase discussions.
  • Guided clients through after-sales services, including repair consultations, ensuring a seamless experience that promoted repeat business.
  • Handled over 350 repair consultations in under a year, delivering estimates or confirmations within two business days to maintain client trust, and encourage repeat business.
  • Supported sales associates by answering phone calls, emails, and in-person inquiries, presenting merchandise, and providing product knowledge to assist in closing sales.
  • Maintained showroom presentation and cleanliness to meet luxury brand standards, enhancing the overall shopping atmosphere.
  • Managed reception duties, including scheduling appointments and directing client traffic, contributing to efficient store operations and a positive sales flow.

Service / Senior Client Representative

Royal de Versailles Jewellers
Toronto, ON
01.2022 - 08.2023
  • Coordinated the After-Sales Service Department, ensuring smooth operations between clients, sales staff, and service providers.
  • Built strong, trust-based relationships with clients and authorized vendors through clear, professional, and responsive communication.
  • Processed, packaged, and shipped 70–80 watch repairs per month to certified service centers, meeting strict quality and timeline standards.
  • Prepared accurate in-house workshop repair estimates, secured client approvals, and collaborated closely with watch technicians to expedite service.
  • Monitored and validated parts orders weekly to maintain service efficiency and minimize delays.

(Remote) Customer Service Representative

Moose Knuckles Canada
Toronto, ON
10.2020 - 04.2021
  • Handled 50-75 inbound calls, emails, and live chats with speed and professionalism, ensuring a positive customer experience on a daily basis.
  • Delivered clear, persuasive product recommendations, and policy explanations to guide purchase decisions and build brand trust.
  • Communicated company policies and solutions in a client-friendly manner, both verbally and in writing, to encourage loyalty and repeat sales.
  • Consistently met and exceeded performance targets while working independently in a remote environment, demonstrating strong self-motivation, and results orientation.

Barista / Team Lead

Second Cup
Toronto, ON
05.2016 - 09.2017
  • Consistently delivered quick, high-quality service during peak hours, contributing to increased customer retention, and repeat business.
  • Boosted sales by recommending and upselling menu items based on customer preferences.
  • Built rapport with customers by remembering drink orders and tailoring suggestions, enhancing the overall guest experience.
  • Helped maintain uninterrupted service by proactively monitoring inventory, and replenishing supplies before shortages occurred.
  • Ensured smooth and accurate transactions, balancing cash drawers daily, with zero discrepancies.

Education

Bachelor of Arts - Health Policy

York University
Toronto, ON
10.2019

Skills

  • Client Retention
  • Effective Communication
  • Telephone and Email Etiquette
  • Problem Solving and Adaptability
  • Upselling and Cross-selling
  • Conflict Resolution
  • Teamwork and Collaboration
  • Sales Forecasting
  • Microsoft Office Suite
  • High Attention to Detail
  • Multilingual (English, Tibetan, Hindi)

Timeline

Client Care & Service Administrator

Rolex at Raffi Jewellers Yorkdale
07.2024 - 07.2025

Service / Senior Client Representative

Royal de Versailles Jewellers
01.2022 - 08.2023

(Remote) Customer Service Representative

Moose Knuckles Canada
10.2020 - 04.2021

Parka Specialist (Sales)

Moose Knuckles Canada Yorkdale
03.2018 - 11.2021

Barista / Team Lead

Second Cup
05.2016 - 09.2017

Bachelor of Arts - Health Policy

York University

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Chimme Dolma