Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chimberly De Fiesta

Okotoks

Summary

Dynamic hospitality professional with extensive experience at Best Western Plus Okotoks Inn & Suites, excelling in guest services and effective problem resolution. Proven track record in enhancing customer satisfaction and driving repeat business through personalized attention and upselling strategies. Skilled in cash transaction processing and committed to delivering exceptional client support.

Overview

30
30
years of professional experience

Work History

Front Desk Agent

Best Western Plus Okotoks Inn & Suites
07.2022 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Service and Sales Agent (Trainee)

West Jet
07.2021 - 07.2021
  • We were being trained on how to book flights according to guest itinerary.


  • We needed to know what are the special codes for each airlines.
  • Assisted call-in customers with questions or problems regarding their flights.


  • Explained features and advantages of being a West Jet member, so they can avail of products or services to promote sales for the company

Dietary Aide

Aramark Canada LTD.
12.2018 - 10.2019
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.

Night Auditor

Lakeview Inns and Suites
07.2013 - 12.2018
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk about the hotel every hour.

Bar Supervisor

Grand Central Bar and Grill
04.2011 - 05.2013
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Completed bar opening and closing procedures.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Poured and prepared mixed drinks for over 60 customers daily.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Cashier / Order Taker / Kitchen Staff

A&W Fast Food Restaurant
04.2009 - 04.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Junior Waitress / Relief F&B Administrator

The World of ResidenSea
09.2002 - 06.2008
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Maintained knowledge of current menu offerings and daily specials, enabling accurate recommendations for guests'' preferences.
  • Participated in staff meetings and trainings for continuous improvement of service standards leading to an enhanced guest experience.
  • Seamlessly coordinated with bartenders on drink orders ensuring timely delivery along with food orders.
  • Ensured proper table settings before guests arrived, demonstrating attention to detail and commitment to quality service.
  • Provided excellent allergen information when requested by patrons regarding menu items leading them to make informed decisions.
  • Handled customer complaints professionally, swiftly resolving issues and maintaining guest satisfaction.
  • Enhanced customer satisfaction by providing prompt and friendly service during meal times.
  • Assisted with event setup and breakdown when needed, helping the restaurant accommodate larger parties or special events successfully.
  • Contributed to team success by consistently exceeding individual sales goals.
  • Supported other waitstaff during peak hours, promoting a cooperative work environment and efficient service delivery.
  • Upsold menu items effectively, increasing overall restaurant revenue.
  • Managed multiple tables efficiently, ensuring all customers'' needs were met promptly.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Waitress /Cabin Stewardess

Japan Cruise Line
08.1995 - 03.2002
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided personalized turndown service, creating a welcoming environment for guests each evening.
  • Strived for continuous improvement in service delivery by seeking feedback from guests regarding their stay experience onboard the vessel.
  • Contributed to overall ship cleanliness by assisting in public area cleaning during downtime periods between cabin assignments.
  • Participated in ongoing safety training sessions, maintaining familiarity with emergency procedures and equipment locations throughout the vessel.

Education

Bachelor of Science - Hotel And Restaurant Management

Philippine Women's University
Manila
03-1994

Skills

  • Client support
  • Guest services
  • Effective problem resolution
  • Cash transaction processing
  • Customer service in hospitality
  • Customer engagement
  • Hospitality best practices
  • Sales expertise
  • Reservations
  • Tourism knowledge
  • Effective planning

Languages

English
Full Professional
Japanese
Elementary

Timeline

Front Desk Agent

Best Western Plus Okotoks Inn & Suites
07.2022 - Current

Service and Sales Agent (Trainee)

West Jet
07.2021 - 07.2021

Dietary Aide

Aramark Canada LTD.
12.2018 - 10.2019

Night Auditor

Lakeview Inns and Suites
07.2013 - 12.2018

Bar Supervisor

Grand Central Bar and Grill
04.2011 - 05.2013

Cashier / Order Taker / Kitchen Staff

A&W Fast Food Restaurant
04.2009 - 04.2011

Junior Waitress / Relief F&B Administrator

The World of ResidenSea
09.2002 - 06.2008

Waitress /Cabin Stewardess

Japan Cruise Line
08.1995 - 03.2002

Bachelor of Science - Hotel And Restaurant Management

Philippine Women's University

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Chimberly De Fiesta