Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

CHIMA ORDUKWU

Vancouver,BC

Summary

Development and Improvement of skills individually and as a Team Member, to be an IT Professional with a strong base for IT Service delivery, LAN/WAN/WLAN, Drilling Control Systems, Windows Servers, and Desktop (Software and Hardware) Support. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

19
19
years of professional experience

Work History

Telecoms Technician

Multiple Concept
10.2001 - 04.2003

I was involved in the installation, programming and maintenance of AT&T PABX’s, and Avaya PABX’s.

Also network cabling for both voice and data using Systemax Structured Cabling System Standard.

As 3rdparty contractor in Halliburton Energy Services Nigeria Ltd. Port Harcourt, Rivers State.

I was involved in the installation, programming and maintenance of AT&T/Avaya telephone handset, and Avaya PABX’s.

Network cabling for both voice and data using Systemax Structured Cabling System Standard. Also assisted in desktop support for IBM desktop computer hardware and software.


IT Supervisor

Sedco Energy, West Africa, Transocean Offshore Drill Inc.
05.2003 - 09.2010
  • Responsible for managing, maintaining and supporting the Rig Area Network which includes the VLAN’s, Drilling Control Networks and Systems like Diagnosis Workstation Station and Wonderware applications used to control all drilling equipment up in the drill floor, RigTech Fluid and Mud Management Systems, Alstom Vessel Management Systems, Stabilized and Fixed VSAT Antenna systems, Telecommunication Networks, Rig-specific applications and Databases
  • Responsible for recommendation, installation and procurement of computer Hardware/Software for the various network servers, workstations and industrial machines for drill controls such as diagnostic workstations (DWS), human-machine interfaces (HMI), and touch screens etc
  • Responsible for Rig Network Protection by implementing a perimeter firewall, best practice policies and user training
  • I gained lots of experience using a wide range of software products from Microsoft, Cisco Technology, Checkpoint, Veritas Backup Exec, Trend Antivirus, Symantec Antivirus, Symantec backup Exec, Programmable Logic Control Software/Hardware, and Avaya Telecommunication products
  • Responsible for managing general Information and Communication costs of the rig
  • General User support and training
  • I am involved in the telecommunications cost saving both onshore and offshore, designed a solution that enabled the rigs to make local calls through our Lagos office thereby saving the company a lot of money using Avaya IP Telephony solutions
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw IT department operations and training.

IT Specialist

Pacific Drilling Services Inc.
09.2010 - 08.2020
  • Comply with Pacific Drilling Code of Conduct and supporting policies, standards and applicable process documentation
  • Perform all work according to agreed expectations of both internal and external customers focus on doing things right the first time, every time and contribute actively to continual improvement activities
  • Act as a Safety Leader ensuring the ongoing identification of hazards and the implementation of controls to manage the associated risks with a special focus on Permit to Work and Isolation procedures
  • Install, maintain and repair all IT systems including VSAT, servers, workstations, printers, software, network, VDR, PAGA, Service Partner and Client network and telecommunications requests, and telecommunications
  • Monitor and thoroughly document the software and hardware changes performed by third parties to equipment systems such as the Drilling Instrumentation and Control systems
  • Work closely with the Electronic Department where expertise in both disciplines is required including but not limited to Kongsberg and NOV Drilling Control Networks and Servers, eHAWK access, Remote NOV Stations, Mud Control System PC, Subsea CCC and other items where the Electronic Department requires assistance with items under the IT discipline
  • Ensure that backups are made for all general IT and equipment systems in compliance with the configuration management policies and best practices
  • Rigorously implement and follow the software and hardware change management process in line with Pacific Drilling standards
  • Coordinates planning and execution of IT preventative maintenance with a minimum of 6-week overview to cover current hitch and half of back‐to back hitch, keeping an updated and accurate historical record of all maintenance done as well as all IT equipment certification documents
  • Ensure that all software uploaded to the network meets Pacific Drilling’s ITS Software Standard
  • Ensure that all pc’s/computers on the network have security protection in place
  • Inform supervisor and other department heads of any technical problems or limitations that may affect the safe operation of the rig
  • Ensure that operations are planned, organized, supervised and executed in accordance with well programs, rig move plans, Pacific Drilling requirements and contractual obligations
  • Maintain the housekeeping onboard to the Pacific Drilling standards with a particular focus on escape routes to remain clear of any obstruction at all times
  • Openly communicate with all departments, client and third parties as required
  • Prepare a comprehensive and accurate work status report and communicate it at end of shift and end of hitch handover notes.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Master of Science - Information Systems Management

University of Liverpool
Liverpool, UK
11.2013

B.Tech - Computer Engineering

Rivers State University of Science And Technology
Port Harcourt, Rivers State
01.2000

Skills

  • Ability to carry out quality work with little or no supervision and meeting set targets
  • Ability to work under pressure
  • A keen observer and a team player
  • Excellent troubleshooting skills and experienced network administrator
  • Good listener and learner
  • Good Communications and Inter-person skills
  • Debugging
  • Technical Issue Analysis
  • Technical Reporting
  • Discharge Planning
  • Application Installations
  • Application Support

Training

Maintaining and managing an Active Directory Infrastructure 2003, New Horizon Computer training Center, London 

Introduction to Satellite Communication and Space track Training, Schlumberger, Aberdeen Training Center, UK. 

ITIL(R) V3 Foundation Certificate in IT Service Management, QA-IQ, London training Center. 

Project Management (Prince2 Foundation), 

Interconnecting Cisco Networking Devices Part 1, New Horizon Computer Training Center, London.

Interconnecting Cisco Networking Devices Part 2, New Horizon Computer Training Center, London

InTouch 10.0 HMI - Fundamentals of Application Development

Languages

English
Full Professional

Timeline

IT Specialist

Pacific Drilling Services Inc.
09.2010 - 08.2020

IT Supervisor

Sedco Energy, West Africa, Transocean Offshore Drill Inc.
05.2003 - 09.2010

Telecoms Technician

Multiple Concept
10.2001 - 04.2003

Master of Science - Information Systems Management

University of Liverpool

B.Tech - Computer Engineering

Rivers State University of Science And Technology
CHIMA ORDUKWU