Chima Isaac
Halifax,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Head, Customer Relations
Boldscholar Research Ltd
Abuja
02.2022 - 03.2024
- Led initiatives to foster positive employee relations, workforce engagement and inclusive work culture
- Advocated for employee needs and benefits, promoting engagement, transparency and interactive communication
- Identified and developed quality talent acquisition strategies and programs to increase talent pool
- Partnered with senior business leaders in planning and delivering robust talent plan aligned with business objectives
- Reviewed and approved job listings and collaborated with recruiters to promote open roles across multiple platforms
- Oversaw employee incentive programs and consistently assessed need for improvement
- Drove business outcomes and strong employee engagement through implementation of new talent strategies
- Managed employee relations and facilitated critical conversations and programs to increase employee satisfaction
- Coached and trained leaders in hiring and interviewing, talent and succession planning and performance management
- Addressed and resolved escalated issues, leveraging strong conflict resolution and emotional intelligence.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Sales Manager
Sailcrest Solutions Ltd
Abuja
01.2019 - 01.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Performed sales consultations and educated clients on products and services
- Achieved company growth and brand development through market expansion and sales
- Established new accounts and serviced existing accounts maintaining professional relationships
- Delivered sales presentations focused on offerings and unique advantages over competitors
- Executed strategic sales plans to expand customer base and revenue
- Collaborated with marketing team to create promotional materials for target customers
- Participated in negotiations with vendors regarding product purchases or contracts
- Implemented process changes to streamline sales department workflow
- Assisted senior management in developing long-term strategic goals for the company's growth
- Developed and implemented sales strategies to increase market share
- Created and presented monthly reports to management on sales performance
- Developed pricing strategies that would maximize profits while still remaining competitive in the market
- Maintained accurate records of all transactions between customers and company representatives
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Administrative Manager
Top Up Africa Ltd
Abuja
04.2014 - 12.2018
- Managed purchase requisitions and approvals for all department equipment and supplies
- Identified and solved problems to enhance management and business direction
- Monitored office inventory to maintain supply levels
- Oversaw complex office support, managing records database, and organizing contracts
- Supported staff through in-service training, providing mentorship and additional resources
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability
- Conducted staff performance evaluations to monitor progress and individual skills
- Directed and oversaw office personnel activities
- Communicated job expectations and trained staff to promote team building and discipline
- Evaluated and implemented new systems and procedures to maintain regulatory compliance
- Delivered comprehensive training to maintain compliance requirements
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency
- Tracked and analyzed expenditures to deliver budgets and financial reports
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
Education
MBA - Human Resource Management
Ahmadu Bello University
11.2020
Bachelor of Arts - English And Literary Studies
University of Nigeria
01.2010
Skills
- Employee engagement
- Internal Communications
- Succession Planning
- Talent management
References
References available upon request.
Timeline
Head, Customer Relations
Boldscholar Research Ltd
02.2022 - 03.2024
Sales Manager
Sailcrest Solutions Ltd
01.2019 - 01.2022
Administrative Manager
Top Up Africa Ltd
04.2014 - 12.2018
MBA - Human Resource Management
Ahmadu Bello University
Bachelor of Arts - English And Literary Studies
University of Nigeria
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