Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chima Ede

Saint John,NB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Management Representative

Suburban Fibre Company
10.2022 - 09.2023
  • Developed projects and tracked performance.
  • Utilized critical thinking skills and decisive judgment to work with minimal supervision.
  • Provided team with tools to complete deliverables.
  • Led communication and change management for organizations.
  • Managed over 1,000 engagements with customers.

Education

Diploma - Business Administration:Financial Management

New Brunswick Community College
Saint John, NB
05.2025

Certificate - Data Analysis

Coursera Certification
Google
02.2023

Bachelor of Science - Economics

Micheal Okpara University of Agriculture Umudike.
Abia, Nigeria.
12.2019

Skills

  • Interpretation and Translation Services
  • Description and Demonstration of Products
  • First-Tier Technical Support
  • Sales Quota Achievement
  • Outstanding Active Listening Skills
  • Call Volume and Quality Metrics
  • Customer Relationship Management
  • Process Improvement Initiatives

Languages

English
Full Professional

Timeline

Customer Management Representative

Suburban Fibre Company
10.2022 - 09.2023

Diploma - Business Administration:Financial Management

New Brunswick Community College

Certificate - Data Analysis

Coursera Certification

Bachelor of Science - Economics

Micheal Okpara University of Agriculture Umudike.
Chima Ede