Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Chima Akamike

Toronto

Summary

An organized and dependable candidate successful at managing multiple priorities across office administration and relationship management. A business-driven manager always finding successful ways to acquire new clients and foster lucrative relationship. A determined leader with over fifteen years of core administrative, relationship and financial planning processes with experiences spread across administrative desks, product-sales, investment banking, customer services, risks, assets and portfolio management, technical, cash & vault management, and all-round banking. A tech savvy proficient in the use of computer and modern technology, skilled in Power Bi for sales analysis, financial sales and credit/loan services. Seeking for an opportunity to leverage on the skills acquired to contribute towards organizational successes, growth and expansion.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Relationship Manager/Office Administration/ Business Manager(relief)

First Bank of Nigeria Ltd
01.2015 - 08.2023
  • A dual-function desk charged with office administration while also managing portfolios of over a thousand clients, to contribute to the overall success of the bank in meeting her service and financial goals within the confines of compliance and regulatory policies
  • Creation of expense reports, printing, scanning and filing of documents and all official reports, aiding with all computer applications and video conferences for meetings on zoom, teams, formatting of large marketing materials, proposals and complex reports, coordination of office maintenance, assisting with all events, workshops, support all internal roles and travel arrangements, rendering of business, operational and sales reports, records keeping and filing.
  • I Introduced a Bi-weekly market service named ‘’Market-Storm”.This is a program designed to setup a mobile desk near a Pedestrian high-traffic area with the purpose of serving our clients at their hectic business locations in order to shield their business relationships away from our competitors. Our branch customer base grew by 40%
  • I achieved the introduction of training guide/packages for branch staff members in order to bridge the product-knowledge gaps and deficiencies. This in return, boosted their confidence in service delivery
  • As a Relationship/business manager(relief), I practically led a team of four (4) subordinates to execute the bank’s drive in retail and product sales.
  • Advised Clients on Financial Investments in FBN Mutual funds from which the branch earned some Non-interest Income (NII).This contributed to 70% of our branch growth for FY2022.
  • I got approval for the purchase of operational vehicles/ business trucks to aid our small –and-medium enterprises (SMEs) and high net-worth (HNI) merchants in business expansion. This was at customer’s equity contribution of 20% in order to mitigate the bank’s risks and exposures
  • I generated more than equivalent of $800,000.00 in revenue within 3 years by both increasing sales within the existing client base.
  • Support the smooth running of offices by carrying out tasks and projects, supervision and monitoring.
  • Processed short term (90 days) overdrafts for traders in the community with the purpose of winning their banking businesses, loyalty and interests.
  • Personally monitored all loan accounts for which I achieved 90% reconciliations and recovery.
  • Achieved 93% of sales revenue target on Credit Card, Transactions count and Volume on digital platforms through the introduction of mobile branching (Market storm)
  • Steadily de-congested the banking hall by educating clients on use of self-service on the bank application. This is to reduce the number of customers' physical visits to the branch hence, allow us ample time to attend to other administrative functions
  • Advanced in the use of bank applications and soft wares, SLA, helpdesks, setup of collection platforms, MS-office, advanced excel and Power Bi for analysis.
  • Extra Skills: Data cleaning; Sorting; Excel; Power BI sales analysis; Credit analysis; Loan disbursement Enlisted the local timber and building materials markets on a Short-term facility which endeared and won the loyalty of the traders to the bank
  • Obtained Four (4) Certifications by Self Up skilling, to improve my performance on this job role: Certificate on Excel, Data Analytics (Sales Analytics), Data-Driven Decisions with Power Bi, Fin Analytics.

Head, Customer Service desks

First Bank of Nigeria Ltd
11.2012 - 12.2014
  • Trained professional in administering customer service functions and enquiries through e-mails, walk-in and telephone, providing prompt and effective responses to customers’ queries and rendering business support to relationship managers, this role demands developing policies, service objectives and goals geared towards excellent and speedy attention to the Customer and other clients
  • Headed the team responsible for conversion of prospects through account opening and digital set-up-assists for prospective and existing customers. This won us the best performing branch on electronic business, with a cash price of One hundred and fifty thousand Naira (150,000Ngn).
  • I created a “Flow-table” where by a newly opened account seamlessly moves to next desk till all setups are completed within a turn-around-time (TAT) of 8 minutes. This approach endeared customers to our branch.
  • Handled all Investment banking requests and enquiries in treasury bills, fixed deposits, IPOs, share certificates and audit reports. Renewals and rollover of expired investments and issuance of investment Certificates, were performed judiciously under my leadership. As a result, our branch balance sheet grew by 30%.
  • Contributed to branch customer base while heading a team with best customer satisfaction index by over 85% across four (4) quarters.
  • Got approval to utilize the business manager’s office as a Premium desk for attending and educating our highly rated customers on self-banking options through the banking app and online platform.This allowed us ample time to attend to other desk functions.
  • Attended to general enquiries from customers (phone, email or walk-in) while also performing a supervisory role to ensure compliance, ethics and professional conducts from subordinates
  • Responsible for internal account reconciliations and suspense account regularizing.This aims to close on better scorecard for which we scored 91%
  • Supervised prompt and timely rendition of daily reports on card issuances, account-opening and dormant account reactivations. My team got endeared to top management of the bank.
  • Obtained seven (7) Certifications in the course of the job role: Detecting & Reporting money Laundering, Banking Ethics, Information Security Policies & Awareness, Professional Conduct and Ethics, Operational risk management, Conduct Risk and Fraud Management.

ATM Custodian /Technical

First Bank of Nigeria Ltd
04.2010 - 10.2012
  • Provided the services of monitoring and ensuring that the ten (10) in-branch machines are Up-time 24/7 especially during the weekends and holidays, to delight and ease customers’ banking transactions
  • Utilized my technical abilities and trainings for a first-level maintenance of the machines
  • V-lookup utilized to match dispense error claims and ensure daily resolutions
  • Makes cash requisition for loading of the machines
  • Ensured there is no “cash-out” incidence
  • Resolution of cash-jams errors
  • Undertake a first-level maintenance to enhance operational uptime of the machines
  • Attend to customers’ card-trap complaints.

Cash/Vault officer

First Bank of Nigeria Ltd
12.2007 - 03.2010
  • Handling of all cash deposit, withdrawal, transfers for customers; loan payments, checks, cash counting/ Packaging and also promoting the bank’s products and services utilizing the one-on-one interactive transaction time while observing the TAT, Vault management and balancing, Big/Small reserve Register
  • Receiving cash deposits, Payment of Cheques to customers
  • Verification of customers’ identification before consummation of transactions
  • International Money transfers/Remittances
  • Issuance of Bank drafts and bank cheques
  • Balancing of teller cash/ Vault account at close of business.

Education

MBA Business Administration -

Enugu State University of Science And Technology

B.eng Materials and Metallurgical Engineering -

Federal University of Technology

Investment Funds in Canada (IFC Certification) -

In-lieu

Certificate on Excel -

Earn and Excel

Data-Driven Decisions with Power BI -

Knowledge Accelerators

Financial Analytics -

10Alytics

Data Analytics (Sales) -

720Degree Innovation Hub

Skills

  • Office Administration
  • MS Office (Excel, Word, Power point, Outlook)
  • Investment Banking
  • Relationship Management
  • Product Sales
  • Power Bi Sales Analytic
  • Customer services
  • Customer Retention
  • Communication
  • CRM
  • Wealth Management Offerings

Websites

Certification

  • KYC/Customer Due Diligence
  • Detecting & Reporting Money Laundering
  • Banking Ethics
  • Information Security Policies and Awareness
  • Operational Risk Management
  • Conduct Risk
  • Financial Crimes and Prevention
  • Fraud Management
  • Professional Conduct and Ethics

References

Available on Request

Languages

English
Full Professional

Timeline

Relationship Manager/Office Administration/ Business Manager(relief)

First Bank of Nigeria Ltd
01.2015 - 08.2023

Head, Customer Service desks

First Bank of Nigeria Ltd
11.2012 - 12.2014

ATM Custodian /Technical

First Bank of Nigeria Ltd
04.2010 - 10.2012

Cash/Vault officer

First Bank of Nigeria Ltd
12.2007 - 03.2010

MBA Business Administration -

Enugu State University of Science And Technology

B.eng Materials and Metallurgical Engineering -

Federal University of Technology

Investment Funds in Canada (IFC Certification) -

In-lieu

Certificate on Excel -

Earn and Excel

Data-Driven Decisions with Power BI -

Knowledge Accelerators

Financial Analytics -

10Alytics

Data Analytics (Sales) -

720Degree Innovation Hub

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Chima Akamike