CHILSA AJIB

• Manage high-profile or complex cases with expertise.

• Supervise case managers, paralegals, and support staff.

• Act as the primary contact for key clients, providing regular updates.

• Develop and execute case strategies with attorneys.

• Ensure quality control by reviewing case files and documents.

• Provide training and mentorship to junior staff.

• Monitor case progress, ensuring deadlines and goals are met.

• Facilitated communication between clients, healthcare providers, and support services.

• Monitored client progress and adjusted care plans as necessary for optimal outcomes.

• Maintained accurate documentation and case records in compliance with regulatory standards.

• Hire, train, and manage staff (servers, kitchen staff, etc.).

• Create and manage staff schedules for proper coverage.

• Maintain high customer service standards and resolve complaints.

• Oversee budgeting and financials, manage expenses, and control costs.

• Ensure smooth daily operations in the kitchen and dining areas.

• Maintain inventory levels and order supplies.

• Ensure compliance with health, safety, and labor laws.

• Develop marketing strategies to boost sales.

• Set and achieve sales targets; analyze performance data.

• Prepare reports for senior management or ownership.

• Develop and deliver engaging lectures and course materials for Business Law and Introduction to Psychology.

• Create lesson plans, assignments, and assessments aligned with course objectives.

• Facilitate class discussions, encourage critical thinking, and promote active learning.

• Provide timely feedback and academic support to students.

• Maintain accurate records of attendance, grades, and student progress.

• Stay current with developments in subject areas and incorporate best practices into teaching.

• Collaborate with colleagues and department leadership to improve curriculum and student outcomes.

• Uphold academic policies and ensure a professional, inclusive learning environment.

Manage and Lead the Team:
• Supervise, train, and motivate service staff.
• Assign tasks, schedule shifts, and manage workloads effectively.
• Monitor team performance and provide coaching and feedback.

Ensure Excellent Customer Service:
• Address customer inquiries, complaints, and issues promptly.
• Develop strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with clients and stakeholders.

Oversee Daily Operations:
• Ensure smooth execution of service processes and operations.
• Implement and maintain service policies, procedures, and standards.
• Manage budgets, resources, and inventory for the service department.

Monitor and Improve Performance:
• Track and analyze service metrics, including response times and customer satisfaction rates.
• Prepare and present performance reports to senior management.
• Identify inefficiencies and implement solutions for improvement.

Collaborate Across Departments:
• Coordinate with sales, marketing, and technical teams to enhance customer experiences.
• Ensure alignment of service strategies with company goals.

Ensure Compliance and Safety:
• Adhere to company policies, industry regulations, and safety standards.
• Handle escalated issues or disputes professionally and effectively.