Summary
Overview
Work History
Education
Skills
Languages
Reading, Traveling, Cooking
References
Work Preference
Timeline
Receptionist

Chileleko Mwaanga

Sales Associate
Winnipeg,Canada

Summary

Dedicated and reliable Sales Associate with proven experience delivering exceptional customer service and resolving concerns in a professional manner. Highly organized and attentive to detail, with the ability to manage multiple responsibilities efficiently during both high-traffic and slow periods. I am known for my honesty, integrity, and strong communication skills when working with customers, team members, and supervisors. I am adaptable and proactive, with a hands-on approach to problem-solving and maintaining a welcoming environment.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Sales Associate

Moores Clothing For Men
05.2025 - Current
  • Organized merchandise racks and shelves to maintain visual appeal, enhance customer engagement, and promote featured products.
  • Accurately handled cash, credit, and debit transactions in alignment with company policies, ensuring reliability and trust in all financial exchanges.
  • Built and maintained strong customer relationships, encouraging repeat business through attentive service and clear communication.
  • Processed returns, exchanges, and refunds in accordance with company policies, resolving concerns promptly and professionally.

Sales Associate

Kiehls Skincare
02.2024 - 12.2024
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing and styling
  • Provided accurate information about products, prices and services
  • Provided exceptional customer service throughout the buying process, assisting customers with their needs and inquiries
  • Possessed excellent communication skills, a strong understanding of customer needs
  • Adaptability and problem solving skills enabled me to handle various challenges effectively
  • Built relationships with customers to encourage repeat business
  • Restocked shelves as needed to ensure sufficient inventory levels
  • Provided recommendations for personalized skin care solutions.

Cashier/Sales Associate

Mr. Price Clothing Brand
08.2022 - 12.2022
  • Greeted customers and answered any questions they had about the store's products and services
  • Verified that customers were of legal age to purchase alcohol or tobacco products
  • Answered customer inquiries regarding store policies and procedures
  • Answered product questions with up-to-date knowledge of sales
  • Helped with purchases and signed customers up for rewards program

Customer Service Representative

MTN Network Zambia
02.2022 - 07.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Developed strong relationships with customers by providing personalized assistance and support

Education

Bachelor Of Arts - Psychology

University Of Manitoba
Winnipeg, MB
05.2023 - Current

Skills

  • Skilled at building positive relationships, addressing concerns, and ensuring client satisfaction
  • Experienced in maintaining orderly environments, completing reports, and managing multiple tasks efficiently
  • Great at handling complaints and resolving issues professionally and promptly
  • Quick to identify issues and coordinate appropriate solutions, with a hands-on and proactive approach
  • Comfortable using smartphones, email, and computer applications for communication, documentation, and record-keeping

Languages

English
Full Professional

Reading, Traveling, Cooking

I love reading novels. Trying new recipes and cooking

References

Moore's Clothing for Men

- Manager Morgan: +1 (204) 255-7351

Kiehls Polo Park

- Manager Maureen: ‪ ‪+1 (431) 337‑5629‬

- Key holder Leanne: +1 (431) 996-8643

Work Preference

Work Type

Part Time

Work Location

On-Site

Timeline

Sales Associate

Moores Clothing For Men
05.2025 - Current

Sales Associate

Kiehls Skincare
02.2024 - 12.2024

Bachelor Of Arts - Psychology

University Of Manitoba
05.2023 - Current

Cashier/Sales Associate

Mr. Price Clothing Brand
08.2022 - 12.2022

Customer Service Representative

MTN Network Zambia
02.2022 - 07.2022

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Chileleko MwaangaSales Associate