Chileleko Mwaanga
Winnipeg,Canada
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Sales Associate
Kiehls Skincare
Winnipeg, MB
02.2024 - 12.2024
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Provided exceptional customer service throughout the buying process, assisting customers with their needs and inquiries
- Possessed excellent communication skills, a strong understanding of customer needs
- Adaptability and problem solving skills enabled me to handle various challenges effectively
- Built relationships with customers to encourage repeat business
- Restocked shelves as needed to ensure sufficient inventory levels
- Provided recommendations for personalized skin care solutions.
Cashier/Sales Associate
Mrprice Clothing Brand
Lusaka
08.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Answered customer inquiries regarding store policies and procedures
- Answered product questions with up-to-date knowledge of sales
- Helped with purchases and signed customers up for rewards program
Customer Service Representative
MTN Network Zambia
Kitwe, Copperbelt
02.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Developed strong relationships with customers by providing personalized assistance and support
Education
Bachelor Of Arts - Psychology
University Of Manitoba
Winnipeg, MB07.2027
Skills
- Exceptional customer service
- Collaborating with colleagues to achieve sales goals and contribute to positive work environment
- Efficient time management
- Deep product knowledge, adapting sales techniques
Languages
English
Full Professional
Reading, Traveling, Cooking
I love reading novels. Trying new recipes and cooking
References
Kiehls Polo Park
- Manager Maureen: +1 (431) 337‑5629
- Key holder Leanne: +1 (431) 996-8643
Timeline
Sales Associate
Kiehls Skincare
02.2024 - 12.2024
Cashier/Sales Associate
Mrprice Clothing Brand
08.2022 - 12.2022
Customer Service Representative
MTN Network Zambia
02.2022 - 07.2022
Bachelor Of Arts - Psychology
University Of Manitoba