Chikako Kotoge

• Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
• Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.

• Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
• Improved customer satisfaction by addressing inquiries promptly and professionally.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

•Greeted customers and provided prompt, friendly service, resulting in positive feedback.
•Operated cash register accurately for cash, check, and credit card transactions.
•Stocked, tagged, and displayed merchandise to maintain an organized store.
•Collaborated with team members to meet sales targets and maintain store presentation.
•Worked flexible shifts to support business needs and ensure customer satisfaction.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.