CHIKADIBIA FORTUNE AKOMA
Niagara-on-the-Lake,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Volunteer
Something Else! Festival
07.2022
- Provided food and hospitality for the audience
- Assisted the performers with the setting up their instruments
- Aided other volunteers with setting up the auditorium
- Heavy lifting and vehicular transportation of the stage props
- It was a 3-day volunteer event and was mind-blowing.
Customer Service
Adorn Resources Inc.
08.2022 - Current
- Address customer inquiries, resolve issues, and provide product or service information through various channels
- Efficiently handle and resolve customer complaints, ensuring customer satisfaction and retention
- Stay informed about the company's products, services, and promotions to provide accurate information to customers
- Gather customer feedback and insights to help improve products, services, and overall customer experience
- Foster strong relationships with customers to encourage loyalty and repeat business
- Work closely with marketing, sales, and other departments to ensure a seamless customer experience
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
Education
Occupational Health And Safety
Canadian Career Education
Diploma - UX Design
York University
Toronto, ON08-2024
Bachelor of Arts - Studio Art
Brock University
St. Catharines, ON10-2023
Skills
- Attention to details and accuracy
- Fluent in English
- Ability to follow instructions
- Telephone Etiquette
- Attention to Detail
- Customer Service
- Knowledge of safety protocols and procedures
- Effective communication skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Certification
- Working at Heights, St. Catherine, ON, 2024
- Safe Operation of Mobile Elevating work platforms, St. Catherine, ON, 2024
Languages
English
Full Professional
Timeline
Customer Service
Adorn Resources Inc.
08.2022 - Current
Student Volunteer
Something Else! Festival
07.2022
Occupational Health And Safety
Canadian Career Education
Diploma - UX Design
York University
Bachelor of Arts - Studio Art
Brock University
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