Chika Ndobu
Ottawa,ON
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive and meticulous Manager with over 10 years of experience in both marketing and facility management especially in the banking and real estate industries. Proficiencies in sales presentations, staff training and development. Customer-oriented team player generating optimal satisfaction levels while building profits and clientele. Highly efficient Facility Maintenance Management known for building cleanliness and equipment functionality. Offering high standards for work quality and an aptitude for organizing staff effectively. Expertise in Propane gas handling and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Sales/Facility Maintenance Manager
QUANTUM MARKETS LIMITED
01.2010 - 02.2014
- Evaluated facilities to determine if company maintenance protocols complied with health and safety regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Scheduled routine maintenance and repair of facility equipment.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit
Business Development Executive.
SPRING BANK PLC
01.2007 - 02.2010
- Worked flexible hours across very urgent seasons
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes
- Worked well in team setting, providing support and guidance
- Paid attention to detail while completing assignments
- Organized and detail-oriented with strong work ethic
- Worked well in team setting, providing support and guidance
Business Development Executive
J. S. Realty Company.
01.2004 - 01.2007
- Built relationships with customers and community to establish long-term business growth.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Generated new business with marketing initiatives and strategic plans.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Compiled and analyzed data to determine approaches to improve sales and performance
- Prepared sales presentations for clients showing success and credibility of products
- Scheduled and implemented product promotions in accordance with available inventory and staff resources
- Built relationships with customers and community to establish long-term business growth
- Implemented systems and procedures to increase sales
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Generated new business with marketing initiatives and strategic
Education
Bachelor of Science - Business Administration
Ahmadu Bello University (A.B.U), Zaria
Agbor, Nigeria.06.2003
Skills
- Product and Service Sales
- Coordinate Work
- Project Leadership
- Inspect Completed Work
- Daily Facility Operations
- Customer Satisfaction
- Standard Operating Procedures Proficient
- Corrective Actions
- Maintenance Recordkeeping
- Daily Progress Reports
- Professional Communication
- Analytical and Critical Thinking
- Improve Employee Performance
- Product and Service Sales
Certification
- Infrastructure Health & Safety Association
- Working at Heights - Fundamentals of Fall
Prevention- WAH56792
- Construction Heater, Torches & Propane Cylinders
- Provincial (ON) ROT category: CH-02 (LPG)
Propane installation requirements and operation of
construction heaters and hand-held torches up to 400k
BTUH input
Timeline
Property Sales/Facility Maintenance Manager
QUANTUM MARKETS LIMITED
01.2010 - 02.2014
Business Development Executive.
SPRING BANK PLC
01.2007 - 02.2010
Business Development Executive
J. S. Realty Company.
01.2004 - 01.2007
Bachelor of Science - Business Administration
Ahmadu Bello University (A.B.U), Zaria
- Infrastructure Health & Safety Association
- Working at Heights - Fundamentals of Fall
Prevention- WAH56792
- Construction Heater, Torches & Propane Cylinders
- Provincial (ON) ROT category: CH-02 (LPG)
Propane installation requirements and operation of
construction heaters and hand-held torches up to 400k
BTUH input
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